Q: kernel panic, looks GPU related

I went in very calm and humbly with a sad look on my face.  I had a full kernel panic printed out.  I had the Apple specific page printed out that acknowledged the logic board problem.  However, basically none of that paperwork even seemed to matter.  After telling the Mac tech "that I really need Apple to work with me on this and help me out" telling them that I was a pro photographer (true) that depended on my Mac for my business and could not "absorb" the cost of the repair. 

I think it all came down to though the manager of that particular Apple store (I never met the manager, only a couple techs). 

Try going on a different day when perhaps a different manager is there? 

I told them that, and the guy said well you could've came in in a timely manner within 90 days or something along those lines. I did forget to bring it up to the manager when I asked the genius bar if I could talk to him. Even the manager came out and pretty much told me the same bs to my face. I was told by a buddy who works at the same Apple Store to call the 1-800 number so I'm going to go from there and see if that gets me any closer. He said managers don't have much wiggle room but when you call APL-CARE they have a bit more freedom.

I'll get back to you guys with my results as soon as I get them.

I too was at a apple authorized dealer they told me something like $800 the first day to replace the logic board, the the day after it was another figure, they called apple and apple replied with no help.

So I was told the same exact thing, to call the 800 number. I was on the phone with them for 40 minutes explaining that I shouldn't have to pay for their problems on a MBP thats just over 3 years old. And that I was never notified of a recall on a product/reissuing new logic boards. It didn't seem to matter.

They told me verbatim that the 2012 and 2013 MBP's have the same issue and are currently replacing their logic boards, and the 2010's , being its months post the re-call date, are no longer being serviced for free.

By the end of the conversation I had worked my way up the ranks talking to multiple people, even got emails from one of them telling me that they are going to try everything they can to help me. By the end of the night they e-mailed me back and told me there isn't anything they can do.

Now I'm stuck with a MBP that I use solely for pro music production that Is basically standing on one leg. I have a ton of backing up to do and then I'm going to build a PC. Merry Christmas

im in the same boat. Poor quality. nothing but a waste of money!

Not to get off topic but the funny thing is I also bought a 27" iMac in 2010, my first Mac. I ended up having to sell it for 1/3 of the price because of the 'clouds' or splatters that seemed to be pre-burnt into the screen. Pretty disappointed with all of this to be honest. The only thing holding me back from buying a PC is all my software is already all installed for OSX. And I currently have all songs that are set up for OSX. Also my sound card ( Apogee Duet ) is Mac only. I wish Apple would do something about this

my imac has display issues also.  ironic its a 2010. another waste of $$$

I called that 800# and was told to take my laptop in to a certified Apple technician to determine if covered.  That did not make sense to me as I took it in to the Apple store to see the GENIUS who told me the Logic Board was bad..  Long story short, I took it in as requested by APPLE.  The local APPLE Certified Repair shop said that I had a bad hard drive. I also need to pay 100.00 for a diagnosis fee.  So my question is, whos diagnosis is correct? The Apple Store "GENIUS" or the mom and pop repair shop.  TOTAL APPLE FAIL!  Do any apple reps read these forums?  I contacted Apple and complained.  I was told to go ahead and pick up the laptop and that I would not have to pay a fee. Ill pick it up today.

Sorry for the late reply, I didn't see your comment! I was told by my local apple store to wipe the hard drive because it was corrupt and re-install the software, which I have done. I still have kernel panics even though there are absolutely no files on my laptop so I'm not really sure where to go from here so i'm going to take it back to the store. Thanks for your advice, i'll have a look and compare some panic reports.

My Macbook Pro Mid 2010 had the same problem. It needs to replace the logic board. I am not qulified for this program http://support.apple.com/kb/TS4088, since I bought it on July 2010. My guess is it is because of the defective Nvidia GPU on the logic board. The overheat melted the solder. I will open my MBP to make sure. My solution right now is using this program gfx to force it to use the internal Intel GPU since I don't play games or use programs requiring large usage of GPU. So far so good and saved me $500.

<Link Edited by Host>

The article you referenced (TS4088) is for a recall for a Latent Defect in some of the GPU for those 2010 model MacBook pro 15" model only.

The defect was there when the chips were manufactured. It was not discovered until much later when a change in the way Mac OS X used the chip produced a lot of problems, and Apple wrote a special diagnostic to find those Bad chips and replace them.

--------

If you suspect a solder problem instead, in this or another model MacBook Pro, it cannot be detected by inspection.

These are surface mount components that sit on a grid of balls of solder, and the problems are underneath, not along the edges where you can see them. The top of the chip is covered with a heatsink and thermal transfer compound. Inspection without removing the chip generally shows nothing.

For what it's worth, the gfx program you referenced to force disabling of the second GPU is sometimes not an option. This works for me when I'm disconnected from my external monitor; however, once plugged in the machine will force the 3D accelerated board to turn on and it crashes more frequently.

Oh boy, looks like I'm in the same boat... I have the MacBook Pro 17" 2.66GHz Core i7. I noticed this problem sometime during Liona and it continued with Mountain Lion. I thought at first, it might just be my Seagate SSD Hybrid Momentus XT 750GB. Applecare expired in August, but I've made an appointment for next week. Fingers crossed my Christmas gift this year is this issue fixed without paying for it.

Here's my system crash details:

Anonymous UUID:       F37CC41B-0E54-68AC-B143-B75FBDE42B08

Thu Dec 12 16:21:34 2013

panic(cpu 0 caller 0xffffff801dcdc19e): Kernel trap at 0xffffff801ddc4599, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0xffffff0108080518, CR3: 0x000000001f358000, CR4: 0x0000000000000660

RAX: 0x000000000000005b, RBX: 0xffffff810807d520, RCX: 0xffffff801e2b3de8, RDX: 0xffffff01080804f0

RSP: 0xffffff810f46b980, RBP: 0xffffff810f46b9b0, RSI: 0x0000000000000001, RDI: 0xffffff8030a53d80

R8:  0x0000000000000000, R9:  0x0000000000000001, R10: 0xffffff810f46b780, R11: 0xffffffffffffffff

R12: 0xffffff801e2b3e2c, R13: 0xffffff801e1202d9, R14: 0xffffff801e2e3034, R15: 0x0000000000000001

RFL: 0x0000000000010286, RIP: 0xffffff801ddc4599, CS:  0x0000000000000008, SS:  0x0000000000000010

Fault CR2: 0xffffff0108080518, Error code: 0x0000000000000002, Fault CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff810f46b610 : 0xffffff801dc22f69

0xffffff810f46b690 : 0xffffff801dcdc19e

0xffffff810f46b860 : 0xffffff801dcf3606

0xffffff810f46b880 : 0xffffff801ddc4599

0xffffff810f46b9b0 : 0xffffff801ddc4704

0xffffff810f46b9f0 : 0xffffff801de0353d

0xffffff810f46ba90 : 0xffffff801df8149e

0xffffff810f46bac0 : 0xffffff801df85319

0xffffff810f46bcb0 : 0xffffff801df8654b

0xffffff810f46bd20 : 0xffffff801df76abb

0xffffff810f46bd50 : 0xffffff801ddd865d

0xffffff810f46bdc0 : 0xffffff801df76888

0xffffff810f46be70 : 0xffffff801ddfa016

0xffffff810f46bea0 : 0xffffff801dde46b3

0xffffff810f46bed0 : 0xffffff801dddda6a

0xffffff810f46bf40 : 0xffffff801dde4657

0xffffff810f46bf50 : 0xffffff801e03de23

0xffffff810f46bfb0 : 0xffffff801dcf3e06

BSD process name corresponding to current thread: launchd

Mac OS version:

13A603

Kernel version:

Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64

Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393

Kernel slide:     0x000000001da00000

Kernel text base: 0xffffff801dc00000

System model name: MacBookPro6,1 (Mac-F22589C8)

System uptime in nanoseconds: 133120712555

last loaded kext at 85863654370: com.apple.driver.AppleHWSensor          1.9.5d0 (addr 0xffffff7f9fce3000, size 36864)

loaded kexts:

com.apple.driver.AppleHWSensor          1.9.5d0

com.apple.filesystems.autofs          3.0

com.apple.iokit.IOBluetoothSerialManager          4.2.0f6

com.apple.driver.AudioAUUC          1.60

com.apple.driver.AGPM          100.14.11

com.apple.driver.AppleTyMCEDriver          1.0.2d2

com.apple.driver.AppleHDAHardwareConfigDriver          2.5.2fc2

com.apple.driver.AppleHDA          2.5.2fc2

com.apple.driver.AppleMikeyHIDDriver          124

com.apple.driver.AppleUpstreamUserClient          3.5.13

com.apple.GeForceTesla          8.1.8

com.apple.driver.AppleIntelHDGraphics          8.1.8

com.apple.iokit.IOUserEthernet          1.0.0d1

com.apple.driver.AppleSMCLMU          2.0.4d1

com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0

com.apple.driver.AppleLPC          1.7.0

com.apple.driver.AppleIntelHDGraphicsFB          8.1.8

com.apple.Dont_Steal_Mac_OS_X          7.0.0

com.apple.driver.AppleMikeyDriver          2.5.2fc2

com.apple.driver.AppleSMCPDRC          1.0.0

com.apple.driver.AppleMuxControl          3.4.12

com.apple.driver.AppleBacklight          170.3.5

com.apple.driver.AppleMCCSControl          1.1.12

com.apple.nvidia.NVDAStartup          8.1.8

com.apple.driver.AppleHWAccess          1

com.apple.driver.SMCMotionSensor          3.0.4d1

com.apple.driver.iPodSBCDriver          1.7.0

com.apple.driver.AppleUSBTCButtons          240.2

com.apple.driver.PioneerSuperDrive          3.3.5

com.apple.driver.AppleFireWireStorage          3.3.5

com.apple.driver.initioFWBridge          3.3.5

com.apple.driver.IOFireWireSerialBusProtocolSansPhysicalUnit          3.3.5

com.apple.driver.LSI_FW_500          3.3.5

com.apple.driver.Oxford_Semi          3.3.5

com.apple.driver.StorageLynx          3.3.5

com.apple.driver.AppleIRController          325.7

com.apple.driver.AppleFileSystemDriver          3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

com.apple.BootCache          35

com.apple.driver.AppleUSBTCKeyEventDriver          240.2

com.apple.driver.AppleUSBTCKeyboard          240.2

com.apple.iokit.SCSITaskUserClient          3.6.0

com.apple.driver.XsanFilter          404

com.apple.iokit.IOAHCIBlockStorage          2.4.0

com.apple.driver.AppleUSBHub          650.4.4

com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9

com.apple.driver.AppleAHCIPort          2.9.5

com.apple.driver.AirPort.Brcm4331          700.20.22

com.apple.driver.AppleFWOHCI          4.9.9

com.apple.driver.AppleUSBUHCI          650.4.0

com.apple.driver.AppleUSBEHCI          650.4.1

com.apple.driver.AppleSmartBatteryManager          161.0.0

com.apple.driver.AppleACPIButtons          2.0

com.apple.driver.AppleRTC          2.0

com.apple.driver.AppleHPET          1.8

com.apple.driver.AppleSMBIOS          2.0

com.apple.driver.AppleACPIEC          2.0

com.apple.driver.AppleAPIC          1.7

com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0

com.apple.nke.applicationfirewall          153

com.apple.security.quarantine          3

com.apple.driver.AppleIntelCPUPowerManagement          216.0.0

com.apple.kext.triggers          1.0

com.apple.iokit.IOSerialFamily          10.0.7

com.apple.AppleGraphicsDeviceControl          3.4.12

com.apple.driver.DspFuncLib          2.5.2fc2

com.apple.vecLib.kext          1.0.0

com.apple.iokit.IOAudioFamily          1.9.4fc11

com.apple.kext.OSvKernDSPLib          1.14

com.apple.nvidia.classic.NVDANV50HalTesla          8.1.8

com.apple.nvidia.classic.NVDAResmanTesla          8.1.8

com.apple.iokit.IOSurface          91

com.apple.iokit.IOFireWireIP          2.2.5

com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6

com.apple.driver.IOPlatformPluginLegacy          1.0.0

com.apple.iokit.IOBluetoothFamily          4.2.0f6

com.apple.driver.IOPlatformPluginFamily          5.5.1d27

com.apple.driver.AppleGraphicsControl          3.4.12

com.apple.driver.AppleBacklightExpert          1.0.4

com.apple.driver.AppleSMBusController          1.0.11d1

com.apple.iokit.IONDRVSupport          2.3.6

com.apple.driver.AppleHDAController          2.5.2fc2

com.apple.iokit.IOGraphicsFamily          2.3.6

com.apple.iokit.IOHDAFamily          2.5.2fc2

com.apple.driver.AppleSMBusPCI          1.0.12d1

com.apple.driver.AppleSMC          3.1.6d1

com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0

com.apple.iokit.IOUSBMassStorageClass          3.6.0

com.apple.iokit.IOFireWireSerialBusProtocolTransport          2.5.1

com.apple.iokit.IOFireWireSBP2          4.2.5

com.apple.driver.AppleUSBMultitouch          240.6

com.apple.iokit.IOUSBHIDDriver          650.4.4

com.apple.driver.AppleUSBMergeNub          650.4.0

com.apple.driver.AppleUSBComposite          650.4.0

com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.0

com.apple.iokit.IOBDStorageFamily          1.7

com.apple.iokit.IODVDStorageFamily          1.7.1

com.apple.iokit.IOCDStorageFamily          1.7.1

com.apple.iokit.IOAHCISerialATAPI          2.6.0

com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0

com.apple.iokit.IOEthernetAVBController          1.0.3b3

com.apple.driver.mDNSOffloadUserClient          1.0.1b4

com.apple.iokit.IOAHCIFamily          2.6.0

com.apple.iokit.IO80211Family          600.34

com.apple.iokit.IONetworkingFamily          3.2

com.apple.iokit.IOUSBUserClient          650.4.4

com.apple.iokit.IOFireWireFamily          4.5.5

com.apple.iokit.IOUSBFamily          650.4.4

com.apple.driver.AppleEFINVRAM          2.0

com.apple.driver.AppleEFIRuntime          2.0

com.apple.iokit.IOHIDFamily          2.0.0

com.apple.iokit.IOSMBusFamily          1.1

com.apple.security.sandbox          278.10

com.apple.kext.AppleMatch          1.0.0d1

com.apple.security.TMSafetyNet          7

com.apple.driver.AppleKeyStore          2

com.apple.driver.DiskImages          371.1

com.apple.iokit.IOStorageFamily          1.9

com.apple.iokit.IOReportFamily          21

com.apple.driver.AppleFDEKeyStore          28.30

com.apple.driver.AppleACPIPlatform          2.0

com.apple.iokit.IOPCIFamily          2.8

com.apple.iokit.IOACPIFamily          1.4

com.apple.kec.corecrypto          1.0

com.apple.kec.pthread          1

Model: MacBookPro6,1, BootROM MBP61.0057.B0F, 2 processors, Intel Core i7, 2.66 GHz, 8 GB, SMC 1.57f18

Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB

Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x857F, 0x483634353155363446373036364700000000

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)

Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 1 incoming serial ports

Network Service: Ethernet, Ethernet, en0

Serial ATA Device: ST750LX003-1AC154, 750.16 GB

Serial ATA Device: MATSHITADVD-R   UJ-898

USB Device: Hub

USB Device: BRCM2070 Hub

USB Device: Bluetooth USB Host Controller

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Hub

USB Device: iPod

USB Device: IR Receiver

USB Device: Built-in iSight

FireWire Device: OEM ATA Device 00, OEM, Up to 800 Mb/sec

FireWire Device: d2 Quadra v3C, LaCie, Up to 800 Mb/sec

FireWire Device: 2big quadra, LaCie, Up to 800 Mb/sec

FireWire Device: d2 quadra (button), LaCie, Up to 800 Mb/sec

FireWire Device: Oxford ATA Device 00, Glyph Technologies, Up to 800 Mb/sec

Thunderbolt Bus:

I was not so lucky.  I started experiment this issue couple months back, but it was not that serious.  But I finally had enough it during the weekend, so I made the appointment to seek help from the Genius yesterday.  She ran couple tests, and indicated I have the GPU issue that a lot of ppl experienced, mine was purchased in August 2010, so it's only 0.25 years over than the 3 years coverage. She talked with her manager without me asking, but I did NOT get the FREE extended MLB replacement like some ppls are getting.  And to replace it out of my pocket, it will be $500 in house, and $310 for the remote facility.  $500 I can buy a i7 Window laptop with touch screen, then why I want to fix such a unreliable expensive toy which they knew it's a consistant issue, and to me, they should be doing the recall from the begining like a car manualfacture.  Apple is not apple any more... Sad...

That's $500 in house quickly  __OR__   $310 to send it out for 5 to 7 day turnaround -- not BOTH.

The automotive recalls are for conditions that could cause DEATHs, not just disappointment.

If you have a record of reported problems that started Before the three-year window expired, you can sometimes get relief.

Try my solution. It might work.