1 Reply Latest reply: Jun 14, 2013 12:01 PM by pedro d
juliefrombootle Level 1 Level 1 (0 points)

My 2 yr old iphone 4 died a few days ago and after researching on the web, I eventually found something that worked for itunes to recongnize it (I opened itunes, held down sleep and home button at the same time, attached usb, let go of the sleep button while still holding the home button, then let go of the home button) I don't know how, but it worked:)

 

Thought I was home and dry, itunes recognized the phone in recovery mode and I clicked restore....however, after 5 mins a pop-up box with error code 1601 appeared - please help where do I go from here (I have tried different usb ports, and uninstalled all apple software, updates, quicktime etc. and re-installed).


iPhone 4
  • pedro d Community Specialists Community Specialists (2,470 points)

    Hello there, JulieFromBootle.

     

    This article references your error message and provides helpful steps on resolving your issue:

     

    iTunes: Specific update-and-restore error messages and advanced troubleshooting

    http://support.apple.com/kb/TS3694#error1601

     

    Error 1601 is listed further below but recommends the steps for resolving Error 1604:

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

     

    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

     

    Thanks for reaching out to Apple Support Communities.

     

    Cheers,

    Pedro D.