1 Reply Latest reply: Jun 14, 2013 1:57 PM by sterling r
galwaytt Level 1 (0 points)

So, we have 3 iPod devices: 2 x Touch and 1 x Classic.


The Classic is mine, and is the 'main' one.  The iPod Touch's are belonged to the kids.


So, everything worked fine up until iTunes 11 - let's not got there.  i have now rolled back to iTunes 10.7, and my Classic is  - more or less - working.


But how do I 'add' the two Touches to the account ?.  Both are iOS6.x


On one device itself if I go to Settings and iTunes Store and input my Apple id and password, I get a "cannot connect to iTunes store". If I go to 'Music/Store' and input it again, I get a message that says: "The Certificate for the server is invalid.  You might be connecting to a server that is pretending to be "itunes.apple.com" which could put your confidential information at risk".  But it (correctly) shows I have 242 items to download from the Store - how can it do that if its not connecting ?


I have connected it to my laptop, opened iTunes, and I can explore it, see it's music, run a full diagnostic and software update, and it passes all tests successfully.


On my Store account I see NO devices associated with the account.?


The other iPod Touch otoh, shows no issues, same s/ware, same tests.  Although this isn't showing up on my Store account in iTunes Store.


In fact, the only thing that shows up in Devices on my Store account is this laptop - NONE of the iPods do. 


Any help would be appreciated as everthign is grinding to a halt 1 x 1......

  • sterling r Community Specialists

    Howdy galywyatt,


    Here is some great info on troubleshooting iTunes Store connection issues. Named iTunes: Advanced iTunes Store troubleshooting found here http://support.apple.com/kb/ts3297


      • Test using another network.
        • Connect your computer or device to another network and testing helps determine the next step. This is also helpful if multiple devices are affected.
        • If your device can connect to Wi-Fi and a cellular network, larger downloads may not be possible over the cellular network.
        • If the issue disappears while connected to another network, you may need to work with your support options to open access to:
          • itunes.apple.com
          • ax.itunes.apple.com
          • ax.init.itunes.apple.com
          • albert.apple.com
          • gs.apple.com
          • ax.phobos.apple.com.edgesuite.net
          • mzstatic.com
        • Note: iTunes may use the fully qualified version of these addresses for additional security.
      • iTunes uses well known ports and these ports may need to be opened for iTunes: 80, 443, 3689, 5297, 5298, 5353, 8000-8999, and 42000-42999.
      • It is critical that your date, time, and time zone be correct:
        • Windows:
          1. Click Start and then click Control Panel.
          2. Click "Date, Time, Language, and Regional Options" and then click Date and Time.
          3. Click the Date & Time tab.
          4. Make sure that the date and time settings are configured to use the current date and time and then click OK.
        • Mac OS X:
          1. From the Apple () menu, choose System Preferences.
          2. In System Preferences, click Date & Time.
          3. Enable the option to "Set date and time automatically" if it is not.
          4. Click the Time Zone tab and adjust the time zone to match your current location.
        • iOS:
          1. From the home screen, tap Settings > General > Date & Time.
          2. If the option exists, turn off Set Automatically.
          3. Verify the time zone and time (in the status bar) are correct for where you are currently.
          4. If not, adjust the incorrect setting accordingly.
          5. If everything was correct and the option exists, turn on Set Automatically.
      • Remove any restrictions that may be causing the issue:
        • Windows:
          1. It is recommended you use iTunes from an administrator account.
          2. Refer to the Help documentation from Microsoft, contact your IT department, or visitsupport.microsoft.com for more information.
          3. You can also check using iTunes Diagnostics if you are recognized as an administrator by iTunes.
        • Mac OS X:
          1. It is recommended you use iTunes from an administrator account. To become an administrator account, from the Apple () menu, choose System Preferences.
          2. In System Preferences, click Accounts.
          3. You may need to unlock the lock in the bottom-left corner of the window to make changes. If you can unlock the lock, you are already an admin user.
          4. Under the account you are using, it may say "Standard." Enable the option to "Allow user to administer this computer" to make the user an admin account user.
          5. From the Apple () menu, choose Log Out.
          6. Log back in and return to using iTunes. Test to see if the issue is resolved.
        • iOS: Restrictions can limit your ability to purchase some content. Check restrictions via Settings > General> Restrictions if you're unsure about those settings.
      • After isolating the issue to iTunes by following the above steps:
        • If the issue still occurs and iTunes displays an alert message with a specific code, please see the section below titled "Specific Conditions and Alert Messages" for additional troubleshooting steps.
        • If the issue is still not resolved and there is no specific code or alert message, you can visit the iTunes Store Discussion Board to try to find additional information for help resolving your issue:
        • You can also contact AppleCare to discuss your support options. Depending on your product’s coverage status, you may need to pay for support.


    I skipped past steps 1 and 2 as you have already done those.


    All the very best,