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Hi, my iphone4 seemed to reset itself today and now wont restore. It says unknown error (40) does anyone know how to resolve this? Cheers

Hi, my iphone4 seemed to reset itself today and now wont restore. It says unknown error (40) does anyone know how to resolve this? Cheers

iPhone 4

Posted on Jun 12, 2013 3:09 PM

Reply
1 reply

Jun 14, 2013 1:52 PM in response to andyc83

Hello Andy,


The particular error results from security software interfering with the restore process. Check out the following articles that will help resolve the issue.


iTunes: Specific update-and-restore error messages and advanced troubleshooting

http://support.apple.com/kb/TS3694


iTunes: Troubleshooting security software issues

http://support.apple.com/kb/TS3125


iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


Thanks for using Apple Support Communities.


Regards,

-Norm G.

Hi, my iphone4 seemed to reset itself today and now wont restore. It says unknown error (40) does anyone know how to resolve this? Cheers

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