Q: Secure Link to iTunes Store Failed
Ever since I had my harddrive replaced and had to reinstall iTunes I have not been able to log in with my Apple ID account nor load the iTunes store. Running a network connectivity test my resuls were that the secure link to iTunes store failed. Here are my full results:
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Alienware M14xR1
iTunes 11.0.4.4
QuickTime not available
FairPlay 2.4.14
Apple Application Support 2.3.4
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
Adapter Name: {C49B7046-6CD9-4A58-86E9-737A971728B3}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Adapter Name: {F6A3CC5B-3667-43CF-B11E-0BC4CA084786}
Description: Killer Wireless-N 1103 Network Adapter
IP Address: 192.168.1.136
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Jun 12 17:46:50 2013
Lease Expires: Thu Jun 13 17:46:50 2013
DNS Servers: 75.75.75.75
75.75.76.76
192.168.1.1
Adapter Name: {B7C15DF1-359E-48E1-A9AB-88F59555B5E1}
Description: Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 16:00:00 1969
Lease Expires: Wed Dec 31 16:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to purchasing from iTunes Store was unsuccessful.
An unknown error occurred (-50).
Connection attempt to iPhone activation server was unsuccessful.
An unknown error occurred (-50).
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
iTunes has never successfully accessed the iTunes Store.
I have tried the "netsh winsock reset" fix (https://discussions.apple.com/message/22213998#22213998) and even used Autoruns (http://support.apple.com/kb/TS4123?viewlocale=en_US) to see where the LSP was coming from when that didn't work. However, the only LSP it found was Bonjour by Apple Inc.
I just don't know what to try next!! Any help would be greatly appreciated.
Windows 7
Posted on Jun 12, 2013 5:59 PM