You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

New Macbook Air - wifi connectivity problems

Hey guys,


Hope someone can help?


I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.


This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?


Do i need to return the machine or is there is a software fix for this problem?


Thanks heaps!


Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

Reply
2,163 replies

Apr 3, 2014 7:09 AM in response to noshybabs

It could well be also the Haswel issue but similary like tonywong I have no wifi problems at home with this new router and constant problems in another environment. Noshybabs, perhaps your 6 different routers just happend to be wrong kinds of routers, or perhaps there are some settings that do not work. Anyway you are totally right that things shouldn't be like this and apple should fix this annoying problem.

Apr 6, 2014 11:26 AM in response to vhkim

I've got a mid-2013 MacBook Air that had no Wi-Fi Connectivity problems until recently. I'm on Mavericks 10.9.2.
My issues now is that whenever I start my MBA it really struggles to connect to Wi-Fi - generally I turn off & turn on Wi-Fi manually & this sorts it. But I do have Bluetooth turned on by default as I use an external Apple Trackpad.
So following ths thread, I've turned off Bluetooth & restarted. Miraculously Wi-Fi now connects up instantly.
A pain that Bluetooth has a bug but thahks guys, Wi-Fi connectivity much more important.

Apr 14, 2014 12:59 PM in response to vhkim

Another one to add. Mid 2013 MBA 11, lastest Maverick. Tried all the fixes, nothing. Went to the genius bar today, obviously the wifi worked fine, so they just did a complete reinstall. Diagnostic check said everything was fine. When I mentioned this thread I got a complete poker face! They said they'd swap hardware if it persists.


Get home, all good for an hour, then drops. So will be booking in another appointment asap.

Apr 16, 2014 9:41 AM in response to vhkim

My connection drops ALWAYS the first few minutes after turning on the mac. ALWAYS. Then I reconnect and not drop more.


My router had it's channel mode by default set to "11bgn mixed". Changing it to 11g only immediately fixed the connectivity issues. Hmm. WHY?? Don`t know...


The Tetring iphone still drops ... I can solve this problem only in my house, because i can `t change the configurations in other locals ....

Apr 19, 2014 10:47 AM in response to andQlimax

So here's the latest - I've got to say Apple Support has been dismal.

As I posted earlier my MBA has been sent in 3x, still not fixed, still constantly dropping wifi while all other machines run smoothly. This happens at home and in other wifi areas. This has been going on since i bought the machine in July.

I rec'd an email from the Apple person who has been "working" ont he issue, a senior account representative who assured me 6 months ago she would be "the last person you will have to talk to I will get this resolved". Well, her email on Friday indicated she is closing my account because there is nothing more they can do.


So apparently I am stuck with an 1800 dollar dysfuncaitonal laptop because Apple is not interested in making good on this. It's not feasible to go to a genius bar as the closest is 400 miles away. I am just shocked at how poorly this whole thing has been handled.


Anyone have a name/contact info for anyone higher up at Apple?
I've asked my (now former) senior Apple accout rep for the name and contact info of her supervisor and she will not provide it. I have all of the emails archived.

Apr 19, 2014 12:37 PM in response to mbaissues

I fixed my connectivity problem completely with Sr. acct rep by turning off the Blue Tooth. While this isn't a true fix if you use bluetooth, it has worked now for 2 months without "any" drops. Prior to this fix, it was dropping every minute or two. They said 10.9.3 was going to have a "fix" for this, but I've not seen that yet and it was "due out" end of March according to representative. See my earlier two posts on this subject line.

New Macbook Air - wifi connectivity problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.