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New Macbook Air - wifi connectivity problems

Hey guys,


Hope someone can help?


I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.


This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?


Do i need to return the machine or is there is a software fix for this problem?


Thanks heaps!


Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

Reply
2,163 replies

Jun 22, 2013 8:09 PM in response to vhkim

Unless some sort of statement from Apple that this will be 100% fixed comes out soon, i think there will be a lot of returns made before the 14 day return period is up.
(ive got emails form various people at apple, i know, that they know there is an issue - but they could atleast say somewhere that they are working on it...)

Jun 22, 2013 9:05 PM in response to vhkim

My issue is that my 2013 13" i7 MBA will drop my Wifi connection after it goes into sleep mode. So after this I go up to network preferences and drop the wifi settings then re add them. I then try and reconnect, but most of the time it takes a good 5 or so minutes of doing this process over and over until it decides it wants to connect. My MBA doesn't drop the signal while I'm online, only when my computer goes into sleep mode.

Jun 22, 2013 10:26 PM in response to vhkim

I just bought the new MBA, first Apple product. What I am experiencing and I think is the same thing all of these blogs are saying, is that I will be doing fine in my emails and then all of the sudden it won't move to another email. The blue bar in the URL box only goes part way and freezes. The wifi icon shows I am still connected, but I cannot seem to get the internet. I have checked the download speeds for my router on both my desktop and on the MBA, so it is not a problem with the internet connection. I am going to increase the time for it to go into sleep and see if that will help, however, I can still return the MBA this next week if the problem doesn't get solved. I should not have to buy another router to work with this computer.

Jun 23, 2013 2:05 AM in response to wifiguru

Just so everyone is aware, in addition to the original Gizmodo article someone else posted earlier in this thread, this issue is now hitting many other blogs:


http://www.macrumors.com/2013/06/20/new-macbook-air-owners-complaining-of-wi-fi- issues/

http://www.businessinsider.com/macbook-air-wi-fi-problems-2013-6

http://www.designntrend.com/articles/5114/20130621/macbook-air-2013-review-rumor s-specs-wi-fi-connectivity-issues.htm

http://bgr.com/2013/06/20/macbook-air-wi-fi-connection-bug/

http://www.ubergizmo.com/2013/06/2013-macbook-air-wi-fi-issues-reported/

http://www.idigitaltimes.com/articles/18428/20130621/macbook-air-wifi-problems-2 013-802-11ac.htm

This I thought was particularly funny:

"there does seem to be a gadget god serving up a possible solution to the WiFi issue. Wifiguru reports..."


Unfortunately, they're not telling us anything we didn't already know, but hopefully it will increase pressure on Apple to acknowledge the issue and come up with a fix. My MBA was purchased through a third party in HK, and I'm now in Mainland China, so I have no hope of having it returned or exchanged :-(((


I appreciate what wifiguru is trying to do, more specifics will help us identify the issue, but unfortunately we will not be able 'resolve the issue' because we do not have control over routers that we use when on the road.

Jun 23, 2013 3:04 AM in response to vhkim

I must say I am extremely disappointed with the unstability wifi connection with my new MBA 13". I am the second person purchased this new model at my office and the two of us both encounter this wifi disconnectin problem. I see from the web that this is not a single incident. Rather this is a defect that Apple needs to take action to remedy immediately.


I was so excited about 802.11ac support and that was the only reason I bought this new MBA. I am writing here because I want to be heard.

Jun 23, 2013 3:57 AM in response to Anzandul

This is my 2nd MBA also, purchased 6-13. After trying things through these suggestions (thanks everyone) because I got nowhere when calling Apple, I changed to WPA2 and picked another channel. Better at home. But I couldn't download and install Office 365. I spent 2 hours at various times with Microsoft's helpdesk to no avail, but then I tried it yesterday leaving WIFI diagnostics running. It worked. This is my first Mac and I'm about to return it because I travel alot- Can't mess with routers everywhere else. Too bad because I love everything else about it. Waiting another day or two to see if there is a fix.

Router: Dlink DIR-655

Jun 23, 2013 4:50 AM in response to Basho.a

that's exactly the frustration - lack of communication.

Acknowdegement of a probem and letting people know that a fix is in works is the least Apple can do.


When I went to the genius appointment 3d ago, they had no info on this.

They looked at this thread and some Mac news but said unless there is something official from Apple there is nothing they can do!

Jun 23, 2013 8:42 AM in response to M. R.

M.R. get used to the lack of communication from Apple. It's the status quo. They rarely say anything about anything and when they do just be surprised like the rest of us. This is holding up my annual MacBook Air purchase as I try to sell my existing 2012 model on eBay. I may end up with nothing to use and I won't go with any kind of pro models because they are to big and expensive too boot. I still consider the premium price for a retina display to be laughable. Oh and some might call the MBA expensive, but its the best portable out there.

Jun 23, 2013 11:20 AM in response to vhkim

I am having the same problem with my new 2013 13" Macbook Air. Everything worked beautifully at home but now I am actually on vacation for the next two weeks and the wifi drops constantly. I bought it from a Best Buy in Virginia and I have no hope of returning it seeing as the box and receipt are about 3 hours away from me. I am really hoping this is a software issue that can be resolved fairly quickly


Also; the wifi can be restored after turning my wifi off and then back on.

New Macbook Air - wifi connectivity problems

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