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New Macbook Air - wifi connectivity problems

Hey guys,


Hope someone can help?


I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.


This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?


Do i need to return the machine or is there is a software fix for this problem?


Thanks heaps!


Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

Reply
2,163 replies

Jun 27, 2013 7:01 AM in response to p0ttyp1g30n

p0ttyp1g30n wrote:


Went to have a cig... returned to my desk and the wifi dropouts are there AGAIN!!!
When i got to the Mac it was "dark" (but I don't think asleep... as my power management should require more time to make it sleep); clicked the mouse and the wifi restarted having problems... now, after a few dropouts is stable again.


W.T.F.?????

Consistent behaviour... it did again, after a break that caused my Mac to "sleep" (I've discovered new Haswell machines don't even list sleep option in "Energy Saver" pref pane...) wifi dropped out after more than an hour consistent connection. But it did just ONCE!

Now is connected and stable again...


It goes without saying that my office wifi doesn't change in any way, and my Mac is always in the same place.

Jun 27, 2013 7:35 AM in response to Community User

I've been out of town for several days and have had no cell or Internet service for days, so just getting caught up on this thread and check voicemails. I had 2 emails from apple engineers and one voicemail from another engineer based on my posts to this thread. Has anyone else been contacted, and if so did they help resolve your issues? I'm still a couple hours away from the MBA, so I'll return the engineers phone call when i am sitting in front of the computer.

Jun 27, 2013 8:14 AM in response to vhkim

I have the new MBA 13" and was able to resolve my wifi connection issues by going into system preferences then clicking on Network. Once the Network window opens select your wifi connection on the left hand side of the window. At the top of the Network window next to Location: there is a drop down that says Automatic. Click the drop down and select Edit Locations. Click the + to add a new location and name it (I called mine Home) and click Done. Click the Apply button in the lower right hand corner of the Network window and restart your computer.

Jun 27, 2013 8:24 AM in response to spaten

I did eventually see a drop on my newer accesspoint (DIR-628), can't say for sure why. It may have just been trying to jump back to the other AP.


I did see a couple more crashes.


Last night I finished up with it, closed the lid, put it on charge.

This morning simply unplugged the power and took it to my work desk. I opened it up around 1hr later to find that the screen wouldn't come on... looking closer I could see my login icon/password field on the display, just no backlight to illuminate it. It was locked up, as typing didn't add any characters to the password field.


The part that was bit bothersome is that while it was locked up, it was burning up battery power. The bottom of the MBA was warm (while sitting on a cool desktop). I plugged it in, on change. Had to hold down power to get it to turn off, then restart. Upon restarting the battery was at 75% (remember I only pulled it off charge and put it on my desk, should have been 100%).


Have a genius appt today. I was okay with waiting for a 'presumably' software/firmware fix to the wifi issue. But these lockups and hangs have me pretty bothered.

Jun 27, 2013 11:40 AM in response to MAREKON

If your air is working fine at home but only has issues with other public wifi it cant be a harware issue


A software /firmware fix is needed to make these Airs AS backwards compatible with junk public wifi AS last gen macbook Airs


the entire definition of the Air isnt that of a homebody lapdog computer but a go everywhere traveler and that this New Air has an agoraphobia complex with junk wifi is the BIG issue someone dropped the ball on


Im getting info from several that unless the point is pressed that Apple is NOT "collecting" the problem Airs anymore .... meaning theyre certain as to the fix and seemingly a patch in OSX or firmware is in the pipe for solving this very near term

Jun 27, 2013 12:41 PM in response to MAREKON

Hi. I'm a new Mac user, I bought two weeks ago the MBA from the web site and it came two days ago at home: I live away for studying so I haven't been able to see it yet, but I've been reading this 3d and some news on the web. I was wondering: what should I try to do with it to be sure it's fine? I mean, a drop of connection could be the signal to get a Genius Appointment? Should I wait for an eventual software fix? Thanks in Advance.

New Macbook Air - wifi connectivity problems

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