New Macbook Air - wifi connectivity problems

Hey guys,


Hope someone can help?


I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.


This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?


Do i need to return the machine or is there is a software fix for this problem?


Thanks heaps!


Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

Reply
2,163 replies

Jul 18, 2013 6:12 PM in response to vhkim

MacBook Air (Mid 2013) Software Update 1.0: http://support.apple.com/kb/DL1672

This update fixes an issue that in rare instances may cause an intermittent loss in wireless connectivity, an issue with Adobe Photoshop which may cause occasional screen flickering, and an issue which may cause audio volume to fluctuate during video playback.


Downloading the update now; and will report my results. I'm So Excite! (à la Borat)

Jul 18, 2013 6:28 PM in response to Eurodance

Before the "update"

WAP-TKIP would only connect for "less than 1 minute" - sometimes, not at all

WAP2-AES - did not have any drop over hours


After the update

WAP-TKIP would drop every 1-2 minutes (via wireless monitor) - but the web experience is un-noticable of any "drop" issues


WAP2-AES would drop every 1-2 minutes (via wireless monitor) - again, can NOT tell from web surfing, YouTube watching.


I think it is only partial fix - at least it will make "surfing" the web without "screaming" out of lungs.


But, it sacrafice the Pre-update's WAP2-AES performance.


Hardware:

mid MBA 13" i5, 256G, 8G memory

routers: Netgear N300 (v.2) with WAP2-AES and Netgear N300 with WAP-TKIP


Sam

Jul 18, 2013 7:14 PM in response to Eurodance

Eurodance wrote:


MacBook Air (Mid 2013) Software Update 1.0: http://support.apple.com/kb/DL1672

This update fixes an issue that in rare instances may cause an intermittent loss in wireless connectivity, an issue with Adobe Photoshop which may cause occasional screen flickering, and an issue which may cause audio volume to fluctuate during video playback.


Downloading the update now; and will report my results. I'm So Excite! (à la Borat)

I'm extremely saddened! After the update, the issue seems to have gotten worse -- now it's disconnecting every 20-30 seconds as opposed to 2-5 minutes.


I will delete the profiles, preferences, etc. and see what happens, before I jump into any conclusions.




Jul 18, 2013 7:45 PM in response to Eurodance

I just got the MacBook Air two days ago and was able to connect wirelessly for a couple hours and then it stopped. Only way I can use it online is to plug in the dongle from my daughters WII. I just applied the update for the WIFI issue and now it is worse. i can't get the WIFI to stay on. The top icon shows it is cycling on, an arrow shows, and then it goes back off. Any ideas or do I need to go back to Apple and return it?

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New Macbook Air - wifi connectivity problems

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