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New Macbook Air - wifi connectivity problems

Hey guys,


Hope someone can help?


I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.


This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?


Do i need to return the machine or is there is a software fix for this problem?


Thanks heaps!


Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

Reply
2,163 replies

Jun 19, 2013 4:53 PM in response to gmc74

similar circumstance...


at work (Cisco 2.4Ghz wireless g) that my 2012 MBA 13" (1.8 GHz Intel Core i5, 8 GB), Mac Mini's work well but that use of the 2013 MBA 13" (1.7 GHz Intel Core i7-Haswell, 8 GB) now 2 days old results in Safari just won't load the web pages though the WiFi indicator shows full connection strength (email also not connecting) (Transmit Rate= 48, RSSI: -48)


at home (with the new 2013 Extreme Base Station) the new 2013 MBA 13" does fine (120 Mbps down-speedtest.net) compared with 2012 MBA (36 Mbps down-speedtest.net)-no problems.


(at Panera Bread also had same issue-web pages wouldn't load though I could confirm that I was 'connected' after logging in..... with 2013 MBA whereas haven't had previous issue with 2012 MBA. Panera happened to also be using wireless g router [option + click on WiFi indicator)


Spoke with Apple Care. Supportive but recommended n router. Ok advice, for home. Mostly unable to control router types elsewhere, which seem to be g routers with suprising frequency.


Will continue to test.

Jun 19, 2013 5:19 PM in response to gmc74

Getting the same result in the wifi log when running tests.


The last lines 'bailing on auto-join' are common.


same issue as everyone else i believe.





Thu Jun 20 01:08:52.649 <airportd[969]> _handleNewMessage: Received XPC message, event = SC_CHANGED_EVENT, pid = 17

Thu Jun 20 01:08:52.649 <airportd[969]> _processSystemConfigurationEvent: Processing 'Setup:/Network/Interface/en0/AirPort'

Thu Jun 20 01:08:52.651 <airportd[969]> _handleNewMessage: Received XPC message, event = DEBUG_FLAGS_EVENT, pid = 968

Thu Jun 20 01:08:52.653 <airportd[969]> _handleNewMessage: Received XPC message, event = SC_CHANGED_EVENT, pid = 17

Thu Jun 20 01:08:52.677 <airportd[969]> _doAutoJoin: Already associated to “Ashent”. Bailing on auto-join.

Thu Jun 20 01:08:52.730 <airportd[969]> _doAutoJoin: Already associated to “Ashent”. Bailing on auto-join.

Thu Jun 20 01:08:52.757 <airportd[969]> _doAutoJoin: Already associated to “Ashent”. Bailing on auto-join.

Jun 19, 2013 6:27 PM in response to vhkim

Same issues. Just got my MBA in the mail today.....connects for about 5 minutes and continues to drop. I have to turn the wifi "off" and "on" to work again. My iMac, 2 ipads, and iPhone have no issues staying connected to the wifi network...only the $1600 MBA......likely bringing back tomorrow.....very upset

Jun 19, 2013 9:40 PM in response to vhkim

I am also having this problem with my new 2013 Macbook Air 11-inch (1.3Ghz, 4GB), purchased only 3 days ago. My wifi connection connects okay at first, but after anything from 1 minute to an hour, my internet disconnects, even though it shows that the wifi signal is at full strength. Turning wifi off and on from the top bar gets it working again, but before long it will lose the connection as above.


My router is a Buffalo Airstation WHR-G125 running DD-WRT. All of my other devices are connected fine (Macbook Pro 2008, iPhone, iPad, Roku). Haven't tried the connection anywhere but home yet, will try to report back after I have. Frankly though, even if it works at other locations, there's no saying when it may happen across another router that it doesn't 'like'. It's simply not good enough.


Now I have to look forward to either forking out for an Apple router, which according to posters above seems to have solved the problem at home, or going on a happy merry go-round with infuriating Apple telephone tech support and Geniuses, all of whom are probably going to tell me that the problem is with my set up (again going by the experiences of posters above).


If I could, I would just take it back for a refund, but unfortunately it was purchased in Hong Kong (the 2013 Macbook Air isn't scheduled for release until December in Mainland China!!!), and I would have to go to HK to get it.


This is the second Macbook Air I've bought, the first one needed replacing twice and parts replacing another two times thanks to various hardware problems. You'd think I'd have learned by now...

Jun 20, 2013 1:19 AM in response to vhkim

Seeing the same issue here, brand new i7 MBP. Can't keep a stable connection for more than 10-15 mins. The signal bar shows full strength, but there is no connectivity. Only solution is to toggle off and back on again. I even tried reinstalling MacOS from a clean disk, same issue. Router is generic DD-WRT. Thinkpads, PC, iPhone, Xbox, etc. are all fine. Just this new MBP has the issue.


Apple guys, please figure this out. I live 5 mins from 280 & De Anza, you can come to my house to debug my router + MBP if you want. Too many people have this problem, please solve it soon.

Jun 20, 2013 7:11 AM in response to vhkim

So, I had previously posted that a complete reformat with Internet recovery solved my issue. Alas, it did not. Problem returned. However, I did flash my router firmware and I have not had an issue in a couple of days. I have an Asus RT-N16. It was previously running DD-WRT firmware. However, since I switched to Tomato (the build by Shibby), I have had no issues. So, some of you may be able to try a firmware change/upgrade.

Jun 20, 2013 7:24 AM in response to Maliath

I've decide in my case it is a network conflict at my house.. I've taken the MBA many places, including a friends house overnight and was connected with no issues there or anywhere else. In talking with my IT guy here at work, he agrees that there could be an issue with handing out IP addresses or that there are a number of other possible/probable conflicts and that one solution would be to assing a static mac address (or something like that). I"m fine at home now with the extreme, and I've had zero issues on a multitude of networks using various wifi routers (at my office it is a Netgear WNDR3200 v2).

New Macbook Air - wifi connectivity problems

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