Previous 1 66 67 68 69 70 Next 2,158 Replies Latest reply: Aug 17, 2015 11:13 AM by smithers86 Go to original post Branched to a new discussion.
  • Cloudi Level 1 Level 1 (0 points)

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    lissbell

     

    Thanks, a great post.

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  • Cloudi Level 1 Level 1 (0 points)

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  • MaXKiLLz Level 1 Level 1 (10 points)

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                   D  O  N 'T    B  U  Y   M A C B O O K   A I R   U N T I L   I T 'S   F I X E D ! ! ! ! ! !

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  • Cloudi Level 1 Level 1 (0 points)

    BTW vhkim ,

     

    How's your BMA now, 59 days after your original post - the one that started this thread?

     

    Also, a big thank you for starting the thread.

     

     

  • {rez} Level 1 Level 1 (5 points)

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                   D  O  N 'T    B  U  Y   M A C B O O K   A I R   U N T I L   I T 'S   F I X E D ! ! ! ! ! !

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  • Fujishu Level 1 Level 1 (0 points)

    Cloudi and lissbell,

     

    Thanks for your helpful posts. I have been watching this thread daily, although I don't (yet) have problems of any kind on my MBA (i7/256/8), which I ordered on June 3.

     

    So, I am wondering, is it safe to go ahead and install the wifi/flickering (etc) "1.0" patch that was released several weeks ago? Have you or anyone else installed that, even though you were having no obvious issues on your MBA? I don't want to take a step backwards. (The patch, I recall, helped some people but did nothing for others or even apparently accentuated their problems.)

     

    I have traveled a good deal over the 7 weeks that I have owned this MBA. I have not failed to connect immediately to networks (including very old WEP, g, n, etc in airports, cafes, motels, airplanes). During this period, I have not dropped WIFI either no matter how long I've been connected. That said, I don't typically stream or watch videos (youtube or similar) for more than a few hours; however, I recently stayed for almost a week in an apartment building with dozens of computers around and numerous other devices in the same room--no issues over days of remaining connected. At home, I have a very old 2007 Linksys G router with 2007 firmware which I am unable to update despite attempts to do so. I know I should replace it but it still works extremely well for my purposes. I am not aware of having ever used an Apple router or a particularly high-end one.

     

    I also have a working 2006 MBP (Snow Leopard) with a newer airport card (replaced a couple of years ago). My new MBA picks up several times the number of WIFI signals in the neighborhood, including one from a business that appears to be more than a mile away--closer to 1.5 miles. I am living high on a hill with little interference or other buildings close by.

     

    I realize that my luck may be exceptional here; what percentage of MBAs work like this without adjustment? No one seems to know.

     

    Finally, I am aware that MBA Wifi issues sounding similar to the current ones can be found on support threads from 2010, 2011 and 2012. In 2011, one person with severe "latency" problems posted a workaround for a chipset/chipset driver clash in his Broadcom which he claimed ended his issues. I could try to find the post if it would help anyone with the current problems.

     

    I hope Apple will not stop seeking a solution until these long-standing issues plaguing the MBA (or a significant proportion of them) are universally resolved.

  • stumbleone Level 2 Level 2 (265 points)

    I've got a 13"/4G/256G/i5 MBA I bought from a local Apple Store in Bloomington, MN, a couple of days after they became available.

     

    As I posted previously, I've had virtually flawless WiFi oerformance at home and away with this machine except for one location where it will connect to the router but the router does not provide internet connectivity.  The manager there says that other customer machines (besides MBA) have trouble with that specific router too, and they will do something about it.  Otherwise, absolutely no problems.

     

    When the 1.0 patch came out, I installed it although have had second thoughts since - if it ain't broke, don't fix it.  In the event I've seen no discernable difference in performance.  It did not fix my connection at that location I noted above.  So it's apparently been okay for me.

     

    BTW, I'm enormously curious as to what the statistics might be on the number of MBA's sold, how many of those have wifi problems, and how many of those appear in the postings in this thread.  I have no data, but if anybody here does I would be very interested in a "back of the envelope" guess as to what the numbers might be.

  • UmIsThisThingOn Level 1 Level 1 (0 points)

    I came here to see if there was any progression on fixing this issue. Seems it's still hit & miss on getting a bad MBA. I ordered a MBA 13"/1.7/128GB/8GB and will receive it tomorrow, so I'll come back to report on any issues I have/don't have. At least it'll be another example for review.

     

    Has anyone thought about looking at the build date to try to determine if it was just the early build dates that are affected? TBH, I didn't read this whole thread, merely skimmed it, so I apologize if it's been mentioned before.

  • DougsPlace Level 2 Level 2 (230 points)

    Apple customer of 25 years here, and I hope an enginner or  moderator of this thread asks Tim Cook to read it.

     

    For those interested, I've had time to tinker this weekend with the 11" Samsung Chromebook, cost= $200. Included in the $200 is two years of 100GB  cloud storage locker, free.  Which is good, because the Chromebook has no local storage, to speak of.  It's 100% cloud computing. Inherent limitations you can read  elsewhere.  To be clear: don't expect to bring home a $200 Chromebook to replace your MBAs,  they are not peers. 

     

    yet.

     

    Android is outselling iOS, Samsung is #1 in smartphones, does Apple want  same thing to happen with non-windows laptops and tablets? That's what's going to happen without QA and innovation.

     

    Chrome OS is a work in progress.Won't detail exactly why, no surprises so far, I knew before purchasing. Again, it is not a full on OSX or iOS replacement. 

     

    yet.

     

    But for $200, and 100GB free online storage? You can do a lot.  Word processing, spreadsheet, email, web chat, other apps.  Are there as many for Chrome as iOS or Android?  Of course not.

     

    But interestingly enough, there is a free New York Times app.  If I open a browser tab to NYT, I get the "Which subscription is best for you" splash screen.  When I open the Chrome NYT App, all content, free?  If this is true, will cancel my iPad NYT subscription -pay for chromebook in a year.  I have 1st gen launch day iPad that works flawlessly, but I think chromebook feels ighter than the iPad and chromebook is faster.  NYT refreshes in one eye blink, no updating pinwheel in the lower left corner. Instant. 

     

    Chromebook overall build quality is good, not great.. Keyboard is good, trackpad has a different feel,  takes some practice, but then it's fine.  The bottom part of the laptop feels good.  The LCD bezel is the only part that looks and feels too plasticky, thin.  For now.

     


    Are you listening to a customer for more than 25 years, Apple?

     


  • dogschool Level 1 Level 1 (0 points)

    I just got a reply from an Apple engineer that he got my diagnostic that I emailed last night and is looking into it.Hopefully there wil be a solution soon, but I am not really hopeful.

  • Russets Level 1 Level 1 (0 points)

    Thank you Stumbleone and UmIsThisThingOn, you bring up some very important questions.

     

    It is seems likely that the wifi issue is due to hardware and the wifi module. Is there a way that people can identify which machines are affected?

     

    We don't know what proportion of Macbook Airs are affected, if it is only a small percentage then Apple are being pretty stupid by keeping quiet about the issue, in the absence of more information it is easy to assume it is every machine.

     

    A question I had was "is it only the non standard configurations that are affected?" - going back through the thread I found this is not the case.

     

    In checking back through the thread I noticed that many people are posting their problems but few tell us what the configuration of their Macbook Air is.

     

    If we can track 1) the build, 2) manufacturing date, 3) configuration and 4) where the machine was bought we might be able to identify machines that are likely to have problems, something we might be able to identify in the shop when buying a machine.

     

    This is the sort of information that Apple themselves would need to track back and identify manufacturing batches and sources affected.

     

    Does anyone know if the Hardware UUID will tell us useful data? To find your Hardware UUID go to Apple (the symbol in the top left hand corner of your screen)/ about this mac/ more info...

     

    You might also include Airport information you can find at Apple/about this mac/more info/Network/ Airport

     

    Can anyone who posts to this thread tell us the configuration of their machine, when and perhaps where they bought their Macbook Air?

  • XYLIAO Level 1 Level 1 (0 points)

    Hey UmIsThisThingOn

     

    So, how about your new Macbook Air 2013?

    Have you any issues?

    Thanks.

  • Raeesa93 Level 1 Level 1 (0 points)

    Currently typing from my old white unibody macbook as my new 13" air also keeps losing wifi connectivity -_____-

    Has anyone fixed this successfully?

  • ohforgodsake Level 1 Level 1 (0 points)

    To add my input to the thread, I have 10 of the new Airbooks and they all seem to work OK with simple wifi configurations (WPA2, PSK) but they ALL have difficulty with EAP-TLS. The last generation Airs work great with the same profile. The new Airs will eventually connect, but it takes four or five trys before the supplicant authenticates and the machine starts communicating.

  • ihawk83 Level 1 Level 1 (0 points)

    So here's my story...I bought my 1.7ghz 8GB 13.3'' Macbook Air about a month ago and the wifi consistently drops for long periods of time and the volume sporadically goes up and down. After going back and forth with technical support for 3 weeks, they finally decided that it would be a good idea to send me a replacement MBA. A week later, today, I received my new MBA and there's a scracth on the front and knicks on the back...really!? I drop $1500 dollars on a computer from you and you burn me TWICE!? I called customer support and explained my whole situation and the dude was trying to tell me that since I had my laptop for almost a month, it would probably have a scracth. I stopped him mid-sentence and asked him if he was even paying attention to me, because I was explaining that the replacement, the BRAND NEW MBA had arrived scratched. He then apologized and sent me to sales, where they are now ordering me a new MBA again. I'm just glad school hasn't started quite yet, and hopefully, the 3rd MBA they send me will have no problems internally or externally. Really big hassle, Apple's QA is horrible these days. I never had any problems with them until they sent me an iPhone 5 with a huge scratch on the front. I have bought all iPhone's except the 4s with no problems. I bought an awesome Macbook Pro in 2010 and it's still going strong. But for my last two purchases, my iPhone 5 and this MBA, the Quality Assurance has been absent. It's very concerning knowing that my past TWO orders have been defective and I had to get replacements for both. If I didn't hate the trackpad's on all other companies laptops, I would have given up on this computer by now...

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