Q: New Macbook Air - wifi connectivity problems

OK, by me it works also!!!! But what does that mean now? Is Apple informed about that? And will they work on this?

THX

I am having the same problem. My macbook air is connected to my wifi, however it just can't connect to the apps store as well as other websites. I have tried to change channels in my router but it hasn't changed a thing. Can someone please help me? Many thanks!

@SteveKeipi: I have sent my findings to Apple through the MacBook Air feedback form to let them know.

ryanfrommnl: I am thinking of some MTU path discovery issue in your case, which can be solved by enabling ICMP in any firewalls or by lowering your MTU on the internet by setting MTU clamping in your router.

I've said this before. I exchanged my troublesome MBA and received a replacement a few weeks later. The replacement seems to be rockin' and rollin'! So much so that I refuse to do the Software patch on it. I don't want to mess anything up.

Any recommedations on doing it or not doing it?

Thanks

Tim

I posted earlier on this but I've had a trouble free MBA since June and after some consideration applied the patch.  Saw no difference whatsoever in performance.

In retrospect (really on no good basis) I would not apply the patch now but would wait for the 10.8.5 update which presumably would have the first patch and perhaps others incorporated.

My MBA is a great machine and am contemplating getting an 11 inch model for the GF.

to tpkirkpatrickand stumbleon, can you run a ping to your router for say x20 and post the results from the working MBA?  And what router/wireless tech is running?

Thanks.

Interestingly, just tried the fix in Windows 8 on the MBA 2013 and no luck. Used hrping to get it to work every 200ms, but still the low latency pings then huge delays occasionally.

C:\Windows\system32>hrping -s 200 10.0.1.1 -t

This is hrPING v5.04 by cFos Software GmbH -- http://www.cfos.de

Source address is 10.0.1.17; using ICMP echo-request, ID=1c19

Pinging 10.0.1.1 [10.0.1.1]

with 32 bytes data (60 bytes IP):

From 10.0.1.1: bytes=60 seq=0001 TTL=255 ID=0000 time=1.512ms

From 10.0.1.1: bytes=60 seq=0002 TTL=255 ID=0000 time=1.239ms

From 10.0.1.1: bytes=60 seq=0003 TTL=255 ID=0000 time=1.875ms

From 10.0.1.1: bytes=60 seq=0004 TTL=255 ID=0000 time=1.312ms

From 10.0.1.1: bytes=60 seq=0005 TTL=255 ID=0000 time=1.564ms

From 10.0.1.1: bytes=60 seq=0006 TTL=255 ID=0000 time=1.611ms

From 10.0.1.1: bytes=60 seq=0007 TTL=255 ID=0000 time=1.520ms

From 10.0.1.1: bytes=60 seq=0008 TTL=255 ID=0000 time=1.353ms

From 10.0.1.1: bytes=60 seq=0009 TTL=255 ID=0000 time=1.509ms

From 10.0.1.1: bytes=60 seq=000a TTL=255 ID=0000 time=1.650ms

From 10.0.1.1: bytes=60 seq=000b TTL=255 ID=0000 time=2.016ms

From 10.0.1.1: bytes=60 seq=000c TTL=255 ID=0000 time=1.330ms

From 10.0.1.1: bytes=60 seq=000d TTL=255 ID=0000 time=1.499ms

From 10.0.1.1: bytes=60 seq=000e TTL=255 ID=0000 time=1.328ms

From 10.0.1.1: bytes=60 seq=000f TTL=255 ID=0000 time=1.616ms

From 10.0.1.1: bytes=60 seq=0010 TTL=255 ID=0000 time=1.274ms

From 10.0.1.1: bytes=60 seq=0011 TTL=255 ID=0000 time=1.515ms

From 10.0.1.1: bytes=60 seq=0012 TTL=255 ID=0000 time=1.342ms

From 10.0.1.1: bytes=60 seq=0013 TTL=255 ID=0000 time=1.509ms

From 10.0.1.1: bytes=60 seq=0014 TTL=255 ID=0000 time=1.370ms

From 10.0.1.1: bytes=60 seq=0015 TTL=255 ID=0000 time=1.500ms

From 10.0.1.1: bytes=60 seq=0016 TTL=255 ID=0000 time=1.345ms

From 10.0.1.1: bytes=60 seq=0017 TTL=255 ID=0000 time=1.511ms

From 10.0.1.1: bytes=60 seq=0018 TTL=255 ID=0000 time=1.305ms

From 10.0.1.1: bytes=60 seq=0019 TTL=255 ID=0000 time=1.514ms

From 10.0.1.1: bytes=60 seq=001a TTL=255 ID=0000 time=1899.892ms

From 10.0.1.1: bytes=60 seq=001b TTL=255 ID=0000 time=1699.737ms

From 10.0.1.1: bytes=60 seq=001c TTL=255 ID=0000 time=1500.800ms

From 10.0.1.1: bytes=60 seq=001d TTL=255 ID=0000 time=1300.715ms

From 10.0.1.1: bytes=60 seq=001e TTL=255 ID=0000 time=1100.448ms

From 10.0.1.1: bytes=60 seq=001f TTL=255 ID=0000 time=900.644ms

From 10.0.1.1: bytes=60 seq=0020 TTL=255 ID=0000 time=701.283ms

From 10.0.1.1: bytes=60 seq=0021 TTL=255 ID=0000 time=501.541ms

From 10.0.1.1: bytes=60 seq=0022 TTL=255 ID=0000 time=301.637ms

From 10.0.1.1: bytes=60 seq=0023 TTL=255 ID=0000 time=100.792ms

From 10.0.1.1: bytes=60 seq=0024 TTL=255 ID=0000 time=1.475ms

From 10.0.1.1: bytes=60 seq=0025 TTL=255 ID=0000 time=1.267ms

From 10.0.1.1: bytes=60 seq=0026 TTL=255 ID=0000 time=1.554ms

From 10.0.1.1: bytes=60 seq=0027 TTL=255 ID=0000 time=1.359ms

From 10.0.1.1: bytes=60 seq=0028 TTL=255 ID=0000 time=1.570ms

From 10.0.1.1: bytes=60 seq=0029 TTL=255 ID=0000 time=1.271ms

From 10.0.1.1: bytes=60 seq=002a TTL=255 ID=0000 time=1.519ms

From 10.0.1.1: bytes=60 seq=002b TTL=255 ID=0000 time=1.345ms

From 10.0.1.1: bytes=60 seq=002c TTL=255 ID=0000 time=1.571ms

From 10.0.1.1: bytes=60 seq=002d TTL=255 ID=0000 time=1.877ms

From 10.0.1.1: bytes=60 seq=002e TTL=255 ID=0000 time=1.576ms

From 10.0.1.1: bytes=60 seq=002f TTL=255 ID=0000 time=1.346ms

From 10.0.1.1: bytes=60 seq=0030 TTL=255 ID=0000 time=1.545ms

From 10.0.1.1: bytes=60 seq=0031 TTL=255 ID=0000 time=1.362ms

From 10.0.1.1: bytes=60 seq=0032 TTL=255 ID=0000 time=1.324ms

From 10.0.1.1: bytes=60 seq=0033 TTL=255 ID=0000 time=1.304ms

From 10.0.1.1: bytes=60 seq=0034 TTL=255 ID=0000 time=1.511ms

From 10.0.1.1: bytes=60 seq=0035 TTL=255 ID=0000 time=1.889ms

From 10.0.1.1: bytes=60 seq=0036 TTL=255 ID=0000 time=1.548ms

From 10.0.1.1: bytes=60 seq=0037 TTL=255 ID=0000 time=1.424ms

From 10.0.1.1: bytes=60 seq=0038 TTL=255 ID=0000 time=1.520ms

From 10.0.1.1: bytes=60 seq=0039 TTL=255 ID=0000 time=1.355ms

From 10.0.1.1: bytes=60 seq=003a TTL=255 ID=0000 time=1.538ms

From 10.0.1.1: bytes=60 seq=003b TTL=255 ID=0000 time=1.349ms

From 10.0.1.1: bytes=60 seq=003c TTL=255 ID=0000 time=1.503ms

From 10.0.1.1: bytes=60 seq=003d TTL=255 ID=0000 time=1.281ms

From 10.0.1.1: bytes=60 seq=003e TTL=255 ID=0000 time=1.568ms

From 10.0.1.1: bytes=60 seq=003f TTL=255 ID=0000 time=1.292ms

From 10.0.1.1: bytes=60 seq=0040 TTL=255 ID=0000 time=1.501ms

From 10.0.1.1: bytes=60 seq=0041 TTL=255 ID=0000 time=1.315ms

From 10.0.1.1: bytes=60 seq=0042 TTL=255 ID=0000 time=1.540ms

From 10.0.1.1: bytes=60 seq=0043 TTL=255 ID=0000 time=1.296ms

From 10.0.1.1: bytes=60 seq=0044 TTL=255 ID=0000 time=1.503ms

From 10.0.1.1: bytes=60 seq=0045 TTL=255 ID=0000 time=1.341ms

From 10.0.1.1: bytes=60 seq=0046 TTL=255 ID=0000 time=1.574ms

From 10.0.1.1: bytes=60 seq=0047 TTL=255 ID=0000 time=1.556ms

From 10.0.1.1: bytes=60 seq=0048 TTL=255 ID=0000 time=1.408ms

[Aborting...]

Packets: sent=72, rcvd=72, error=0, lost=0 (0.0% loss) in 14.202246 sec

RTTs in ms: min/avg/max/dev: 1.239 / 140.259 / 1899.892 / 406.428

Bandwidth in kbytes/sec: sent=0.304, rcvd=0.304

Thinking about getting the MBA, but since the air part is obey of the reasons, I'm afraid to now. Is this wifi problem fixable without buying a wifi adapter?

No.

If it was fixable this post would not have 140,000 views

Did you get that Mr Cook?

Purchased a 2013 MBA i5/4GB/128 from the apple store and pleased to say I haven't had any wifi problems at all.  It's been rock solid for me connecting to my home network, at my work, and on my mobile hotspot. Zero drops.

Seems like its a little slow at times but thats probably the networks I'm connecting too or the fact I'm using safari, I've heard safari is a little slower compared to other browsers.

Opticflare, just be aware that its not always apparent that it drops by wifi showing disconnected.  It drops in that theirs lag.  This shows by becoming a little slow, however if your using VOIP etc this makes it unuseable at times.  And lastly, Safari shouldn't be noticeable slower compared to other browsers, especially if your used to a browser on older equipment.

Try pinging your router and see what the times are like, you might find you have the same issue.

1. Hi.

It is so frustrating when both my MacAir and my friends, gets has an intermittent loss in wireless connectivity. The Wi-Fi menu bar icon may or may not indicate that a wireless connection still exists.

Are you saying that this software update that I found and claims to fix the issue http://support.apple.com/kb/TS4611?viewlocale=en_US&locale=en_US is a Beta?

Would appreciate is something can let me know if this is an easy fix or requires lots of changes in settings.

What makes this issue so annoying is that from Monday to Thursday I am a remote location where Internet is provided with A TURBO HUB. However, there are 2 other persons in the house with PC and they have no trouble with Wi-Fi nor connectivity. I also have an IPhone 4s and from times to times it shoes the bars, but there is no connectivity. Last year I had a PC and no troubles with internet/wifi at this location.

Again, I would like to know if this issue has a simple fix or I need to go to the Apple Store to troubleshoot this.

Thanks

Hi ...did you have to change something in the modem?

The modem+internet+router in the location I am at, can't be modified as it is used for cameras surveillance and other security connections. Therefore, my MacAir has to work within was is given.

I am hoping someone will let me know what changes I need to do on my MacAir to have steady wi-fi and not for 3 minutes or so before I have to re-connect.