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New Macbook Air - wifi connectivity problems

447572 Views 2,058 Replies Latest reply: Apr 20, 2014 8:24 AM by hunberry RSS Branched to a new discussion.
  • indiekiduk2 Level 1 Level 1 (10 points)
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    Jun 20, 2013 8:05 PM (in response to coolmanpro777)

    A good thing to try is ping the router's local IP address. That will give you a better idea of the problem than just finding that the internet isn't working.

  • coolmanpro777 Calculating status...
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    Jun 20, 2013 8:08 PM (in response to indiekiduk2)

    Unable to ping router when the issue happens. The signal strength shows full, but there is no Wifi conntectivity.

     

    BTW, I change the encryption protocol on my router from TKIP to AES about ten minutes ago... so far, so good. This might be a fix.

     

    Everyone with this issue -- check if you are using TKIP and change to AES. It's easy to configure in DD-WRT.

  • VictoryCube Level 1 Level 1 (0 points)
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    Jun 20, 2013 8:44 PM (in response to coolmanpro777)

    So far so good for me.  This is a temporary fix so long as I don't run into any other routers using TKIP!

     

    Thanks for the good find!

  • lilikiller Calculating status...
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    Jun 20, 2013 9:54 PM (in response to vhkim)

    Hello everyone!

    I just sold my 15 MBP, and was about to order a new MBA.... When I saw this news!

    Not only I think I'm gonna wait until it's solved, it just reminded me that I have the same problem on my ipad mini!

    Logged on an airport extreme 2012, It's got exactly the same wifi problem, which can only be solved by a turning off and back on...

    Related problems?

  • spokstad Calculating status...
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    Jun 20, 2013 10:38 PM (in response to coolmanpro777)

    I posted the same fix, it worked for me too. It is indeed a temporary solution as you can't change the router encriptation of every network you use. Let's hope this gives Apple some clues and they work on a software fix... if this is not hardware related.

  • Rosember Level 1 Level 1 (0 points)
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    Jun 20, 2013 11:03 PM (in response to coolmanpro777)

    coolmanpro777 wrote:

     

    Here is a summary of the issue most people are reporting:

     

    - Issue is seen only on new 2013 MBA.

     

    No, this also effects some older MBAs (2012 in my case) and even some MBP 15".

  • joshua274 Level 1 Level 1 (20 points)
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    Jun 21, 2013 12:48 AM (in response to vhkim)

    Same issue here it ***** as this is a great computer but as its my travel pc and i can not control the network its on this will not work for me

     

    of course it works fine at the Apple Store but everywhere else it dont work and drops the connection it dont even work with my clearwire hotspot

     

    had to return it hopefully they fix it soon\\

    [URL=http://imageshack.us/photo/my-images/546/kov.png/][IMG]http://img546.imageshack.us/img546/6312/kov.png[/IMG][/URL]

  • wifiguru Level 2 Level 2 (230 points)
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    Jun 21, 2013 1:03 AM (in response to coolmanpro777)

    Which router models are you seeing the TKIP issues with ?

  • wifiguru Level 2 Level 2 (230 points)
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    Jun 21, 2013 1:06 AM (in response to Tladams123)

    Can you ping your router ? That will tell you if your connection to the router is good. If that is good, then the issue is on your WAN side with the router.

    Run the new Wireless Diagnostics in 10.8.4 and that should also help you troubleshoot your issue or give you more insight.

  • wifiguru Level 2 Level 2 (230 points)
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    Jun 21, 2013 1:15 AM (in response to bupham)

    What is the issue you are seeing and what router are you seeing it against ? Use the Performance panel ( under Window->Utility) in the new WIreless Diagnostics tool to get an idea of how good/bad your signal quality is.

  • Rosember Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2013 1:19 AM (in response to wifiguru)

    wifiguru wrote:

     

    Can you ping your router ? That will tell you if your connection to the router is good. If that is good, then the issue is on your WAN side with the router.

    Run the new Wireless Diagnostics in 10.8.4 and that should also help you troubleshoot your issue or give you more insight.

    In my case (MBA 13" 2012, 10.8.4) and many other cases mentioned in this thread, ping does not work.

  • Serrat Calculating status...
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    Jun 21, 2013 3:12 AM (in response to vhkim)

    I found an update in the appstore yesterday, and after innstalling it I havnt experienced it again. But havnt been able to play as much with it either. The biggest problem for me occured when downloading large files like WoW and Dropbox.

  • gyelle3 Calculating status...
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    Jun 21, 2013 5:58 AM (in response to vhkim)

    I've been lurking in this thread for some days now and a lot of the suggestions here got me to a point of hours of continued wifi connectivity (from max of 10 minutes initially) up until I start downloading big files, then it just stops.  What resolved my issue was downloading the new firmware of my router.  I thought my router's firmware was updated (I was using the router interface) but when I searched the router's site, they had a newer one.  I know this might not help most of you here but it might help some.

  • Rosember Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 21, 2013 6:55 AM (in response to gyelle3)

    I just had a visit by a service expert (for Apple products). Funny thing is, he used the same MBA model (2012) as I do, and - had exactly the same connection issues (wifi was generated by an Airport Express of 2012). While my iMac, iPhone etc. had perfect internet access the two MBAs lost connection to the internet repeatedly (while wifi connection with the other Macs persisted(!), just the internet got down).

    Conclusion: Most probably there is a bug in one of the subsubroutines that manage internet access over wifi specifically(?) for the MBA. If a wifi environment doesn't make use of this subsubroutine everything is fine, if it does you have problems.

    Apple, you have to do your homework. Now.

  • tthiel1 Level 2 Level 2 (160 points)
    Currently Being Moderated
    Jun 21, 2013 8:59 AM (in response to Chatran)

    I would not consider Gizmodo a reliable source on anything.

     

    Is anyone using the new Apple 802.11ac wireless router with the new MBA and is it working?

     

    I can understand people's frustration.  Apple has a real history of wireless issues so you would expect better testing.  I was planning on getting a fully loaded MBA but waiting now.  I expect a patch will be out to address this issue.

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