vhkim
Level 1 (3 points)

Q: New Macbook Air - wifi connectivity problems

Hey guys,

 

Hope someone can help?

 

I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.

 

This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?

 

Do i need to return the machine or is there is a software fix for this problem?

 

Thanks heaps!

 

Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

by wifiguru,Solvedanswer
wifiguru wifiguru
Level 2 (240 points)
A:

Have you cheked if your Netgear router has the latest firmware ? What model number is it ? Your RSSI,Noise, Tx rate etc. look good. One thing you could try is switch to a different channel, say channel 6 and give that a shot.

 

Can you copy paste info. from your /var/log/system.log info around the time frame you see the drop ? I can take a look and see if it helps any.

Posted on Jun 13, 2013 3:57 PM

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vhkim

Q: New Macbook Air - wifi connectivity problems

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  • by andQlimax,

    andQlimax andQlimax Oct 22, 2013 10:12 AM in response to vhkim
    Level 1 (0 points)
    Oct 22, 2013 10:12 AM in response to vhkim

    this thread died?

     

    @ Apple: wifi connection stil randomly drop as written on first post, even if wifi icon show connection, please say something!

  • by andQlimax,

    andQlimax andQlimax Oct 22, 2013 10:43 AM in response to vhkim
    Level 1 (0 points)
    Oct 22, 2013 10:43 AM in response to vhkim

    I hope the free mavericks update will fix that..

  • by jaimehrubiks,

    jaimehrubiks jaimehrubiks Oct 22, 2013 12:59 PM in response to vhkim
    Level 1 (0 points)
    Oct 22, 2013 12:59 PM in response to vhkim

    Downloading Mavericks

  • by Vosch,

    Vosch Vosch Oct 22, 2013 1:41 PM in response to vhkim
    Level 1 (0 points)
    Oct 22, 2013 1:41 PM in response to vhkim

    Waiting your feedback

  • by Waltw1321,

    Waltw1321 Waltw1321 Oct 22, 2013 1:43 PM in response to Vosch
    Level 1 (0 points)
    Oct 22, 2013 1:43 PM in response to Vosch

    The Maverick update won't address the ping latancy on 2013 Macbooks.

  • by pietrodelta7,

    pietrodelta7 pietrodelta7 Oct 22, 2013 1:56 PM in response to Waltw1321
    Level 1 (0 points)
    Oct 22, 2013 1:56 PM in response to Waltw1321

    Have you already tried?

  • by John Potts,

    John Potts John Potts Oct 22, 2013 1:59 PM in response to andQlimax
    Level 4 (3,108 points)
    Mac OS X
    Oct 22, 2013 1:59 PM in response to andQlimax

    andQlimax wrote:

     

    this thread died?

     

    @ Apple: wifi connection stil randomly drop as written on first post, even if wifi icon show connection, please say something!

     

    My Apple experience is going from bad to worse. As I posted earlier in this huge thread, I've found it impossible to open web pages on my MBAir when I've been at conference centres and hotels doing presentations. To try to circumvent this, I had hoped to use my Airport Expresses (I have two, a mark 1 and a mark 2) to create a local network that my MBA could see. Clever, no? No.

     

    Last Saturday, even this was thwarted: my MBA could see my APE-created network OK, but the APE itself couldn't get an IP or DNS from the attached Ethernet cable connection. Brilliant.

     

    So, APEs can't get me a "cabled" signal for the creation of my own wireless network. What am I supposed to do now? Rewire and/or reconfigure every conference centre I have to work in so that my MBA and APEs can get a signal?!?

     

    As I said, brilliant.

     

    I'd prefer Apple to think of just ONE new colour for the next iPhone, and devote the rest of their creative ingenuity and tech wizardry to fixing this wireless garbage.

     

    PS Suggestion for colour: puce. So that's sorted. Now fix the wireless. Thanks.

  • by drzoidberg33,

    drzoidberg33 drzoidberg33 Oct 22, 2013 2:14 PM in response to andQlimax
    Level 1 (0 points)
    Oct 22, 2013 2:14 PM in response to andQlimax

    I did the driver rollback a few days ago which fixed my latency issue on Mountain Lion.

     

    I have now updated to Mavericks and latency still looks good. I have checked the driver file and it looks as if it has copied a new one and I am not having issues as of yet. Will check every now and then to see if it's still working as expected.

  • by JCC123,

    JCC123 JCC123 Oct 22, 2013 2:54 PM in response to vhkim
    Level 1 (45 points)
    Oct 22, 2013 2:54 PM in response to vhkim

    Yeaaaaaaaa! It's fixed!!!!!!!!!!!!!

     

    Mavericks fixed it!!!!!!!!!

     

    I just installed and it's pinging:

     

    PING 192.168.0.1 (192.168.0.1): 56 data bytes

    64 bytes from 192.168.0.1: icmp_seq=0 ttl=255 time=1.584 ms

    64 bytes from 192.168.0.1: icmp_seq=1 ttl=255 time=0.687 ms

    64 bytes from 192.168.0.1: icmp_seq=2 ttl=255 time=1.196 ms

    64 bytes from 192.168.0.1: icmp_seq=3 ttl=255 time=0.722 ms

    64 bytes from 192.168.0.1: icmp_seq=4 ttl=255 time=1.704 ms

    64 bytes from 192.168.0.1: icmp_seq=5 ttl=255 time=1.256 ms

    64 bytes from 192.168.0.1: icmp_seq=6 ttl=255 time=1.066 ms

    64 bytes from 192.168.0.1: icmp_seq=7 ttl=255 time=1.383 ms

     

    Finally!!!!!!

     

    BTW it looks like a new firmware too: 

    Broadcom BCM43xx 1.0 (6.30.223.154.45)

  • by jaimehrubiks,

    jaimehrubiks jaimehrubiks Oct 22, 2013 2:55 PM in response to JCC123
    Level 1 (0 points)
    Oct 22, 2013 2:55 PM in response to JCC123

    GREAT!

     

    However we must be sure that It connects to all networks and that it won't lose connection.

     

    I couldn't install Mavericks, it says:

    "Can't install os x because a recovery partition can't be created" or something like that, will have to format all...

  • by JCC123,

    JCC123 JCC123 Oct 22, 2013 2:59 PM in response to jaimehrubiks
    Level 1 (45 points)
    Oct 22, 2013 2:59 PM in response to jaimehrubiks

    I'm about to head to an event so I will have a chance to test it out to see if it connects easily to someone elses network. I'm sure it's going to be no problem.

  • by nicksuch,

    nicksuch nicksuch Oct 22, 2013 3:58 PM in response to JCC123
    Level 1 (0 points)
    Oct 22, 2013 3:58 PM in response to JCC123

    To highlight @JCC123's comment, it looks like Mavericks ships with driver version 6.30.223.154.45

     

    I've been using the new driver for a few hours now, and have also been experiencing much better wifi connectivity. Will continue to test over the next few days and report back if I notice any shortcomings.

  • by tpkirkpatrick,

    tpkirkpatrick tpkirkpatrick Oct 22, 2013 5:11 PM in response to nicksuch
    Level 1 (0 points)
    Oct 22, 2013 5:11 PM in response to nicksuch

    Haven't posted in a LONG time.  On my 2nd MBA (2013). Never upgraded the software on the second one. Been chugging along. A few ping latency issues on the neighbor's wifi I use, but nothing major. Cruisin' on the airport extremes at the office.

     

    Updated to mavericks based on these recent posts.  Here's my ping results off this old Netgear Router. Not looking too good:

     

    --- 192.168.1.1 ping statistics ---

    134 packets transmitted, 133 packets received, 0.7% packet loss

    round-trip min/avg/max/stddev = 1.180/144.533/1651.594/200.594 ms

    Tims-MacBook-Air:

  • by orchetect,

    orchetect orchetect Oct 22, 2013 5:13 PM in response to nicksuch
    Level 1 (11 points)
    iTunes
    Oct 22, 2013 5:13 PM in response to nicksuch

    I haven't noticed any glaring issues using Mavericks so far, but my pings are still 1-50ms at random. (MBA 2013 / AirPort AC)

  • by Douglas Howe,

    Douglas Howe Douglas Howe Oct 22, 2013 5:18 PM in response to orchetect
    Level 1 (5 points)
    Oct 22, 2013 5:18 PM in response to orchetect

    Mavericks doesn't fix it (from my point of view).  Just installed Mavericks.  Using the built-in wifi on my 2013 MBA, I get 24ms ping, 2.54 Mbps download and 1.3 Mbps upload.  Switched back to the Iogear wifi and tested immediately.  Got:  11 ms ping, 35 Mbps download, 5.97 Mbps upload.  Pretty much the same results I got under Mountain Lion.  Im using Speedtest.net to test wifi because I'm less interested in ping and more interested in download speed.  As I've found out, they aren't well correlated.

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