vhkim

Q: New Macbook Air - wifi connectivity problems

Hey guys,

 

Hope someone can help?

 

I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.

 

This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?

 

Do i need to return the machine or is there is a software fix for this problem?

 

Thanks heaps!

 

Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

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Q: New Macbook Air - wifi connectivity problems

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  • by KlaatuBarada,

    KlaatuBarada KlaatuBarada Oct 22, 2013 5:21 PM in response to orchetect
    Level 1 (30 points)
    Apple Watch
    Oct 22, 2013 5:21 PM in response to orchetect

    Just upgraded to OSX Mavericks, ping times are dreadful, ranging from 1.2 to 300 ms.  It does not appear that Apple has invested any time and effort to resolve the issue.

     

    My take on this is that the majority of the MBA users are not seeing any major impact.  If you run speedtests you will not see an appreciable difference between, in my case, a iMac 2010 model that shows solid sub 2 ms ping times and my MBA.

     

    I would love to hear from Apple on this issue.

  • by JCC123,

    JCC123 JCC123 Oct 22, 2013 5:36 PM in response to KlaatuBarada
    Level 1 (45 points)
    Oct 22, 2013 5:36 PM in response to KlaatuBarada

    Perhaps some of you actually have a hardware problem and not a software problem which this new firmware seem to have fixed?

     

    I was having the same high ping times before Mavericks but I never had any problems connecting to any routers. I connected to many different routers successfully since I purchased mine a few weeks ago.

     

    With the Mavericks upgrade, my ping times are low, as I posted earlier.

     

    Let's wait to see if more people's problems are fixed with Mavericks. I know mine was.

  • by dogschool,

    dogschool dogschool Oct 22, 2013 7:03 PM in response to JCC123
    Level 1 (0 points)
    Oct 22, 2013 7:03 PM in response to JCC123

    I am on MBA #3 and no matter what either Apple or I do changes anything. It drops wi-fi almost everywere and it also drops when linked to my iphone as a hotspot. Most of the time it cannot detect the iphone unless I shut the hotspot off and then turn it back on.It will usually detect it then, but drops it eventually after a short time. I was invited to download Mavericks a while back, but did not do it because I lost my trust in Apple. So....what now?. It seems a bunch of us are stuck with this issue and Apple is not the least bit concerned, despite the complaining.

  • by raducan.mihai,

    raducan.mihai raducan.mihai Oct 22, 2013 9:13 PM in response to dogschool
    Level 1 (0 points)
    Oct 22, 2013 9:13 PM in response to dogschool

    In my case, the latency IS present after Mavericks update (between 1.5 and 100 ms). I wanted to test the latency during  Skype, so I made a test call (the one that asks you to speak something to verify that everything is ok). Surprise, latency during a Skype call is ~1.5 ms and my download speed is as good as ever (link below). That means, in my opinion, the latency does NOT affect Skype (nor other VoIP services, probably).

     

    I will test it some more in the following days and I'll probably leave it alone if everything works, but just in case: do you know if it's possible to manually revert to .22 driver?

     

    My internet SpeedTest result:  http://www.speedtest.net/my-result/3051151980

     

    PS: Apple, please say something: how is this driver suppose to work (is it designed to "go to sleep early") or is it something wrong that you're going to fix?

  • by andQlimax,

    andQlimax andQlimax Oct 23, 2013 1:15 AM in response to vhkim
    Level 1 (0 points)
    Oct 23, 2013 1:15 AM in response to vhkim

    Ping latency is NOT the issue in this thead.

     

    The issue is the connectivity DROP: suddently (every 10 / 30 minutes) you are not able to browse anymore, the wifi is connected with full bar but you have to wait from 5 to 30 seconds to have connections again or disable and enable wifi again. This is the issue that appaear with some modems/routers.

     

    This is the problem people should test and really important to have it solved.

     

    This weekend I'll let you know my experiece after the mavericks update.

  • by Vosch,

    Vosch Vosch Oct 23, 2013 1:34 AM in response to vhkim
    Level 1 (0 points)
    Oct 23, 2013 1:34 AM in response to vhkim

    Does someone know if the new iMac with wifi ac has the same issue ?

  • by edenhaus,

    edenhaus edenhaus Oct 23, 2013 4:23 AM in response to gmc74
    Level 1 (0 points)
    Oct 23, 2013 4:23 AM in response to gmc74

    Thanks =)

    it was my solution. It was much better now.

  • by jaimehrubiks,

    jaimehrubiks jaimehrubiks Oct 23, 2013 6:36 AM in response to vhkim
    Level 1 (0 points)
    Oct 23, 2013 6:36 AM in response to vhkim

    Ok, Got mavericks, Latency IS NOT FIXED, however, that's not important for me, I will be trying to connect to different APs this wek, and my AP with different pass methods.

  • by attiland,

    attiland attiland Oct 23, 2013 8:14 AM in response to Vosch
    Level 1 (0 points)
    Oct 23, 2013 8:14 AM in response to Vosch

    Vosch wrote:

     

    Does someone know if the new iMac with wifi ac has the same issue ?

    No.

  • by I love wireless,

    I love wireless I love wireless Oct 23, 2013 11:09 AM in response to Douglas Howe
    Level 1 (5 points)
    Oct 23, 2013 11:09 AM in response to Douglas Howe

    what is the router model are you using?

  • by I love wireless,

    I love wireless I love wireless Oct 23, 2013 11:13 AM in response to dogschool
    Level 1 (5 points)
    Oct 23, 2013 11:13 AM in response to dogschool

    Can you run wireless diagnostics and get the logs and upload it somewhere and I can take a look and see if something stands out. To do that go to "Airport Menu Extra" option click and hold it down and on the bottom it will say "open wireless diagnostics". Launch it and hit continue and that will monitor the connection till it detects a drop. Once a drop is detected, it will wrap up and save a file on the desktop and get me the file and I will be happy to take a look

  • by I love wireless,

    I love wireless I love wireless Oct 23, 2013 11:14 AM in response to KlaatuBarada
    Level 1 (5 points)
    Oct 23, 2013 11:14 AM in response to KlaatuBarada

    As long as you are not seeing any user visible symptom, I would say you are fine and not worry about ping latencies

  • by I love wireless,

    I love wireless I love wireless Oct 23, 2013 11:16 AM in response to tpkirkpatrick
    Level 1 (5 points)
    Oct 23, 2013 11:16 AM in response to tpkirkpatrick

    Have you een any slowness when browsing, streaming, downloading etc? do your ping latencies return to normal when you do some downloads and have something active going on?

  • by jaimehrubiks,

    jaimehrubiks jaimehrubiks Oct 23, 2013 12:10 PM in response to vhkim
    Level 1 (0 points)
    Oct 23, 2013 12:10 PM in response to vhkim

    Still testing, ping is not good, however ping problem is present in all devices with theese drivers.

    Whereas disconnections as I said, i will be testing it this week. Its working properly at least yet

  • by hunberry,

    hunberry hunberry Oct 23, 2013 2:02 PM in response to andQlimax
    Level 1 (0 points)
    Oct 23, 2013 2:02 PM in response to andQlimax

    Ping latency is NOT the issue in this thead.

     

    The issue is the connectivity DROP: suddently (every 10 / 30 minutes) you are not able to browse anymore, the wifi is connected with full bar but you have to wait from 5 to 30 seconds to have connections again or disable and enable wifi again. This is the issue that appaear with some modems/routers.


    True that!!!

    Let us get back on track people!

    And NO, mavericks did not solve this problem for me.

     

    <Edited by Host>

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