Skip navigation

New Macbook Air - wifi connectivity problems

445465 Views 2,049 Replies Latest reply: Apr 16, 2014 9:41 AM by thiagobona RSS Branched to a new discussion.
  • KlaatuBarada Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 22, 2013 5:21 PM (in response to orchetect)

    Just upgraded to OSX Mavericks, ping times are dreadful, ranging from 1.2 to 300 ms.  It does not appear that Apple has invested any time and effort to resolve the issue.

     

    My take on this is that the majority of the MBA users are not seeing any major impact.  If you run speedtests you will not see an appreciable difference between, in my case, a iMac 2010 model that shows solid sub 2 ms ping times and my MBA.

     

    I would love to hear from Apple on this issue.

  • JCC123 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Oct 22, 2013 5:36 PM (in response to KlaatuBarada)

    Perhaps some of you actually have a hardware problem and not a software problem which this new firmware seem to have fixed?

     

    I was having the same high ping times before Mavericks but I never had any problems connecting to any routers. I connected to many different routers successfully since I purchased mine a few weeks ago.

     

    With the Mavericks upgrade, my ping times are low, as I posted earlier.

     

    Let's wait to see if more people's problems are fixed with Mavericks. I know mine was.

  • dogschool Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2013 7:03 PM (in response to JCC123)

    I am on MBA #3 and no matter what either Apple or I do changes anything. It drops wi-fi almost everywere and it also drops when linked to my iphone as a hotspot. Most of the time it cannot detect the iphone unless I shut the hotspot off and then turn it back on.It will usually detect it then, but drops it eventually after a short time. I was invited to download Mavericks a while back, but did not do it because I lost my trust in Apple. So....what now?. It seems a bunch of us are stuck with this issue and Apple is not the least bit concerned, despite the complaining.

  • raducan.mihai Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 22, 2013 9:13 PM (in response to dogschool)

    In my case, the latency IS present after Mavericks update (between 1.5 and 100 ms). I wanted to test the latency during  Skype, so I made a test call (the one that asks you to speak something to verify that everything is ok). Surprise, latency during a Skype call is ~1.5 ms and my download speed is as good as ever (link below). That means, in my opinion, the latency does NOT affect Skype (nor other VoIP services, probably).

     

    I will test it some more in the following days and I'll probably leave it alone if everything works, but just in case: do you know if it's possible to manually revert to .22 driver?

     

    My internet SpeedTest result:  http://www.speedtest.net/my-result/3051151980

     

    PS: Apple, please say something: how is this driver suppose to work (is it designed to "go to sleep early") or is it something wrong that you're going to fix?

  • andQlimax Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 1:15 AM (in response to vhkim)

    Ping latency is NOT the issue in this thead.

     

    The issue is the connectivity DROP: suddently (every 10 / 30 minutes) you are not able to browse anymore, the wifi is connected with full bar but you have to wait from 5 to 30 seconds to have connections again or disable and enable wifi again. This is the issue that appaear with some modems/routers.

     

    This is the problem people should test and really important to have it solved.

     

    This weekend I'll let you know my experiece after the mavericks update.

  • Vosch Calculating status...
    Currently Being Moderated
    Oct 23, 2013 1:34 AM (in response to vhkim)

    Does someone know if the new iMac with wifi ac has the same issue ?

  • edenhaus Calculating status...
    Currently Being Moderated
    Oct 23, 2013 4:23 AM (in response to gmc74)

    Thanks =)

    it was my solution. It was much better now.

  • jaimehrubiks Calculating status...
    Currently Being Moderated
    Oct 23, 2013 6:36 AM (in response to vhkim)

    Ok, Got mavericks, Latency IS NOT FIXED, however, that's not important for me, I will be trying to connect to different APs this wek, and my AP with different pass methods.

  • attiland Calculating status...
    Currently Being Moderated
    Oct 23, 2013 8:14 AM (in response to Vosch)

    Vosch wrote:

     

    Does someone know if the new iMac with wifi ac has the same issue ?

    No.

  • I love wireless Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 23, 2013 11:09 AM (in response to Douglas Howe)

    what is the router model are you using?

  • I love wireless Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 23, 2013 11:13 AM (in response to dogschool)

    Can you run wireless diagnostics and get the logs and upload it somewhere and I can take a look and see if something stands out. To do that go to "Airport Menu Extra" option click and hold it down and on the bottom it will say "open wireless diagnostics". Launch it and hit continue and that will monitor the connection till it detects a drop. Once a drop is detected, it will wrap up and save a file on the desktop and get me the file and I will be happy to take a look

  • I love wireless Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 23, 2013 11:14 AM (in response to KlaatuBarada)

    As long as you are not seeing any user visible symptom, I would say you are fine and not worry about ping latencies

  • I love wireless Level 1 Level 1 (5 points)
    Currently Being Moderated
    Oct 23, 2013 11:16 AM (in response to tpkirkpatrick)

    Have you een any slowness when browsing, streaming, downloading etc? do your ping latencies return to normal when you do some downloads and have something active going on?

  • jaimehrubiks Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 23, 2013 12:10 PM (in response to vhkim)

    Still testing, ping is not good, however ping problem is present in all devices with theese drivers.

    Whereas disconnections as I said, i will be testing it this week. Its working properly at least yet

  • hunberry Calculating status...
    Currently Being Moderated
    Oct 23, 2013 2:02 PM (in response to andQlimax)

    Ping latency is NOT the issue in this thead.

     

    The issue is the connectivity DROP: suddently (every 10 / 30 minutes) you are not able to browse anymore, the wifi is connected with full bar but you have to wait from 5 to 30 seconds to have connections again or disable and enable wifi again. This is the issue that appaear with some modems/routers.


    True that!!!

    Let us get back on track people!

    And NO, mavericks did not solve this problem for me.

     

    <Edited by Host>

Actions

More Like This

  • Retrieving data ...

Bookmarked By (72)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.