vhkim
Level 1 (3 points)

Q: New Macbook Air - wifi connectivity problems

Hey guys,

 

Hope someone can help?

 

I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.

 

This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?

 

Do i need to return the machine or is there is a software fix for this problem?

 

Thanks heaps!

 

Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

by wifiguru,Solvedanswer
wifiguru wifiguru
Level 2 (240 points)
A:

Have you cheked if your Netgear router has the latest firmware ? What model number is it ? Your RSSI,Noise, Tx rate etc. look good. One thing you could try is switch to a different channel, say channel 6 and give that a shot.

 

Can you copy paste info. from your /var/log/system.log info around the time frame you see the drop ? I can take a look and see if it helps any.

Posted on Jun 13, 2013 3:57 PM

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vhkim

Q: New Macbook Air - wifi connectivity problems

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  • by jaimehrubiks,

    jaimehrubiks jaimehrubiks Jan 19, 2014 3:51 AM in response to tcs79
    Level 1 (0 points)
    Jan 19, 2014 3:51 AM in response to tcs79

    OK. I got it, wasn't hard to get that file.

     

    Latency Bug... Fixed

    Connectivity Bug...Don't know yet

     

    If anyone needs my help on installing this newest driver i'll be glad to help, people has been waiting for too long .

     

     

    Edit 1: It seems to me that Internet browsing at least got a lot smoother, its a works pretty good yet.

  • by Russets,

    Russets Russets Jan 19, 2014 5:05 PM in response to jaimehrubiks
    Level 1 (5 points)
    Jan 19, 2014 5:05 PM in response to jaimehrubiks

    This is good news however it does not address the issue that this thread is all about.

     

    This thread is not about latency it is about the wifi on the new MacBook Air disconnecting. Some would say that the latency was caused by trying to solve the disconnection problem.

     

    So do we still have the disconnection problem?

     

    It is certainly driving me crazy. I have a 2010 Macbook Air that works flawlessly but my 2013 Macbook Air is constantly disconnecting.

     

    The Apple "fix" (Mavericks version .45) tries to reconnect but fails just about every time.

     

    This difficulty is further compounded by the mail programme which is constantly losing my passowrds.

     

    So for me Wifi doesn't work properly and Mail doesn't work properly.

     

    I wish I could backgrade to Snow Leopard.

     

    Not happy.

  • by jaimehrubiks,

    jaimehrubiks jaimehrubiks Jan 20, 2014 1:08 AM in response to Russets
    Level 1 (0 points)
    Jan 20, 2014 1:08 AM in response to Russets

    I am not 100% sure, BUT, since I applied that patch i had NO disconnections at all, my network seems stable, and I can watch twitch streams or skype with no problems. Maybe it is a coincidence, but it FEELS the problem is finally gone.

     

    Will keep testing thought

  • by Vosch,

    Vosch Vosch Jan 20, 2014 2:02 AM in response to vhkim
    Level 1 (0 points)
    Jan 20, 2014 2:02 AM in response to vhkim

    Can someone please provide a direct download link to this driver ?

  • by tcs79,

    tcs79 tcs79 Jan 20, 2014 6:47 AM in response to Russets
    Level 1 (0 points)
    Jan 20, 2014 6:47 AM in response to Russets

    For me it works fine on the latest MBA, no disconnecting, no latency problems... wifi behaviour like my old 2009 MBP...

  • by jaimehrubiks,

    jaimehrubiks jaimehrubiks Jan 20, 2014 10:37 AM in response to tcs79
    Level 1 (0 points)
    Jan 20, 2014 10:37 AM in response to tcs79

    The post with the fix, and the message that thanked it got DELETED by apple.

     

    You will have to wait to get the fix. Sorry guys.

  • by Russets,

    Russets Russets Jan 20, 2014 6:41 PM in response to jaimehrubiks
    Level 1 (5 points)
    Jan 20, 2014 6:41 PM in response to jaimehrubiks

    I installed the fix and it is early days yet but I have noticed a major improvement so far with not a single disconnect requiring that I open the diagnostics.

     

    I am in Indonesia and while there are many places here with free wifi services are slow and patchy at the best of times. This situation seriously tests the connectivity of the machine and compounds the problems with the wifi disconnect.

     

    Last night my connection was lightening fast particularly for updating website pages. A breath of fresh air

     

    If this continues Apple will have done a good job. We can only assume it must have been a difficult problem to solve to take so long.

     

    The MacBook Air really is a superb computer.

     

    Good luck everyone.

  • by orchetect,

    orchetect orchetect Jan 20, 2014 6:48 PM in response to Russets
    Level 1 (11 points)
    iTunes
    Jan 20, 2014 6:48 PM in response to Russets

    Thanks for the feedback. We've come a long way since I first suggested the driver rollback in this thread, but this seems to be good news finally. I won't personally try it until the official 10.9.2 update is pushed, but I'm slowly gaining back confidence in recommending MacBook Airs to others.

  • by Bleskop,

    Bleskop Bleskop Jan 20, 2014 9:42 PM in response to orchetect
    Level 1 (0 points)
    Jan 20, 2014 9:42 PM in response to orchetect

    Woot-woot! Sorted.

     

    I'm as happy as can be now!

  • by Ziral,

    Ziral Ziral Jan 21, 2014 2:52 AM in response to nirmalts
    Level 1 (0 points)
    Jan 21, 2014 2:52 AM in response to nirmalts

    Can't believe that it is true.
    Apple we trust in you. Wait for release update :)

  • by Amaranthbb,

    Amaranthbb Amaranthbb Jan 22, 2014 3:05 AM in response to Ziral
    Level 1 (0 points)
    Jan 22, 2014 3:05 AM in response to Ziral

    Guys, I'm no IT expert but leaving out the extra 3 digits added to my Speedtouch modem password by the Apple-savvy friends who installed the Speedtouch/Apple Time Capsule combo solved all my horrendous MBA connectivity problems - MBA now connects perfectly to the Time Capsule.  I assume the Speedtouch is in bridge mode, but am not sure and hesitate to check. So, if you have a Time Capsule as well as a modem, it may be worth tweaking the parameters a little.

    My other Apple devices all connect with no problem using the extended password, but the new MBA did not. Perfect connectivity with the original Speedtouch password, however.

  • by andQlimax,

    andQlimax andQlimax Jan 23, 2014 1:32 PM in response to vhkim
    Level 1 (0 points)
    Jan 23, 2014 1:32 PM in response to vhkim

    I can't find the updated 10.9.2 wifi driver to download.

     

    What to search exactly on google? I searched "IO80211Family.kext"

    I want give it a try to see if fixes the problem.

    Thanks

  • by hunberry,

    hunberry hunberry Jan 23, 2014 1:55 PM in response to andQlimax
    Level 1 (0 points)
    Jan 23, 2014 1:55 PM in response to andQlimax

    Could someone check whether or not these broken things got fixed in 10.9.2:

     

    Cannot Email Nested Contact Groups

    https://discussions.apple.com/message/24612068?ac_cid=tw123456#24612068

     

    can't send mail using exchange account (with attachements

    https://discussions.apple.com/thread/5524981?start=45&tstart=0

  • by NoxDiurna,

    NoxDiurna NoxDiurna Jan 24, 2014 7:07 AM in response to vhkim
    Level 1 (0 points)
    Jan 24, 2014 7:07 AM in response to vhkim

    I tried the suggested solution with the kext from the beta and I saw some major improvement. That has been said, it has not totally solved the isse and I have to click on refresh button as if my life depends on it to see a simple webpage regulary. I know that the new beta 3 is out there and I hope that the problem is fully readressed.

  • by drewlopez,

    drewlopez drewlopez Jan 25, 2014 6:40 AM in response to jaimehrubiks
    Level 1 (0 points)
    Jan 25, 2014 6:40 AM in response to jaimehrubiks

    can you please help me out with getting the link to the fix, this wifi disconncting is very frustrating.

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