Q: New Macbook Air - wifi connectivity problems

Hello,

my new MacBook Air 13 arrived this morning. It is a BTO with the i7 and 8gb ram. I have connected to 3 different WLAN now and there were no problems or drop outs. Everything is fine here. It also works fine on my old D-LINK DIR 300 router. I have not changed the router settings it is still 2,4 ghz (g not n) channel 6. Tomorrow i will test it at my office and on Thursday at the university. Can I upload a screenshot or something like that so you guys can see which software versions are installed on my MacBook? Maybe mine is a little bit different?

Best regards from Germany

Yeah I think thats really a gud idea. Lets do it.

Cheers

Keep us posted. I had the same one, and sent it back past Friday, and am really hope to get one back that works.

I got one with the wifi issue last Thursday. Brought it back store in the following day to show them the problem. but I didn't return or exchange a new one. I was patient to wait for Apple's respone. After installing the update package, my Air can get online stadily. But still many other owners can not install the software, or some others found the issue still remains after installation. I am happy with my Air right now but still keep thinking whats going on with the present situation. It seems there are many differences within Air machines =)).

Cheers

It'd be nice if the issue was resolevd with proper wi-fi connections. This MBA hasn't even left the apartment, and has only been connected to the new AirPort Extreme this whole time, and it still suffers from the 802.11ac woes that everyone else is having. I bought the thing within the last 2 weeks, so I can still take it back a couple more times in exchange for something else if I need to. Hoping the update rolls out within that time frame though.

I would really appreciate an apple responce.  I am very worried. I am not from the US and can't believe this is happening.

I bought the Air just because its portability.  It is unacceptable to have wifi / conectivity issues.

will we have any solution? how much time will apple take?

what i dont understand is that my macbook air (i7, 8gb ram) is working fine with different routers and wifis. all the macbook airs should have the same software and osx installed right? so maybe it it is a hardware problem?

Yup, That is what I believe. It is a hw issue. My macbook air (i7, 8GB ram) has the problem(yours dont lucky guy ). Believe me it is very annoying. Luckly for me it is only 9th day so I can return it, dont need a approval from apple support. But will wait for couple of days to see if some solution (acceptable work around comes from apple). 

I just received my 13" i7 on Friday.  I've been using it over the weekend, connected to new Airport Extremes and haven't had one hiccup.

I'm connected with 802.11ac on the 5GHz band.

Maybe I'm just lucky with mine.

Nobody has issues connecting to Apple hardware (that I am aware of), it is connecting to other devices, typically running tkip encryption that seems to be the issue. 

There don't seem to be any issues with -

-  connecting to Apple hardware (iPhone hotspot, MBP internet sharing, Extreme, Express)

- connecting to open wifi

I haven't heard complaints about AES encrypted wifi, but there may be some.  I have seen the issue with tkip

Not true -

As said before, Airport Basestatin N keeps cutting out

Upgraded to AC and it work

N  - basestation is Apple branded!

I've had AirPort Extreme 4th-gen give dropouts on 802.11n.  The issue is complicated and there are no "definites" right now.

I'm in the same boat. I just took delivery of a new top of the line Macbook Air. It took a couple of restarts for the browser to be able to log onto the office network. Oddly enough, network diagnostics said everything was fine and Mail worked, though it took forever to load messages from the server so I could actually read them. Safari barely works and half the time it just hangs with the progress bar an inch or so from the left side and no further activity.

Unimpressed with the wifi so far. I'll be curious how it performs on my home (Apple) wifi network.

@ Keith - can you open Wireless Diagnostics and let it monitor your connection for a while? (few hours?)  Just running the report won't help much.  It needs to intercept a dropout in order to log it.

Yes, I'll give that a try. I've only had the computer abut 4 hours. Right now I just loaded a software update for Mountain Lion; it's the first time the App Store program has successfully connected to the app store. I'll take it home tonight and try it using my cable modem and Airport router.