vhkim
Level 1 (3 points)

Q: New Macbook Air - wifi connectivity problems

Hey guys,

 

Hope someone can help?

 

I have a brand new Macbook Air which is able to connect to the internet for just a minute or two before suddenly it drops out. This is even though the signal still shows at full strength and all my other devices are still able to surf the net as per normal.

 

This device is straight out of the box so no 3rd party applications have been installed. I heard that the wifi has been upgraded to 802.11n on this machine, could that be an issue?

 

Do i need to return the machine or is there is a software fix for this problem?

 

Thanks heaps!

 

Vicky

MacBook Air, iOS 6.1.4

Posted on Jun 13, 2013 5:55 AM

by wifiguru,Solvedanswer
wifiguru wifiguru
Level 2 (240 points)
A:

Have you cheked if your Netgear router has the latest firmware ? What model number is it ? Your RSSI,Noise, Tx rate etc. look good. One thing you could try is switch to a different channel, say channel 6 and give that a shot.

 

Can you copy paste info. from your /var/log/system.log info around the time frame you see the drop ? I can take a look and see if it helps any.

Posted on Jun 13, 2013 3:57 PM

Close
vhkim

Q: New Macbook Air - wifi connectivity problems

  • All replies
  • Helpful answers

first Previous Page 51 of 145 last Next

  • by TV Man,

    TV Man TV Man Jul 18, 2013 4:31 PM in response to Christopher Moss
    Level 1 (29 points)
    Notebooks
    Jul 18, 2013 4:31 PM in response to Christopher Moss

    Interestingly, I have a new 13" MBA purchased on June 29, but when I try to run the update I get the following message:


    Alert

    This software is not supported on your system.

  • by jpc2986,

    jpc2986 jpc2986 Jul 18, 2013 4:31 PM in response to cihusss
    Level 1 (0 points)
    Jul 18, 2013 4:31 PM in response to cihusss

    Yep. Seems to have fixed it! right on!

  • by samtenor,

    samtenor samtenor Jul 18, 2013 5:39 PM in response to jpc2986
    Level 1 (82 points)
    Desktops
    Jul 18, 2013 5:39 PM in response to jpc2986

    hmm, it dropped and re-connect without my notice with WPA-TKIP.

    after I set up 2 extra routers with WPA-TKIP for this official update.

     

    I ran the wifi connectivity and it did indicate the episode - that's how I learn it.

     

    I will try YouTube to see how it runs against large files.

     

    stay tune

     

    Sam

  • by JPecard,

    JPecard JPecard Jul 18, 2013 5:54 PM in response to vhkim
    Level 1 (0 points)
    Jul 18, 2013 5:54 PM in response to vhkim

    I ran the update and seems to have fixed all of the issues! 

     

    Please provide feedback if it has not solved any of your alls solutions!

     

    Thanks!

     

    Happy!!

  • by Eurodance,

    Eurodance Eurodance Jul 18, 2013 6:12 PM in response to vhkim
    Level 1 (75 points)
    Jul 18, 2013 6:12 PM in response to vhkim

    MacBook Air (Mid 2013) Software Update 1.0: http://support.apple.com/kb/DL1672

    This update fixes an issue that in rare instances may cause an intermittent loss in wireless connectivity, an issue with Adobe Photoshop which may cause occasional screen flickering, and an issue which may cause audio volume to fluctuate during video playback.

     

    Downloading the update now; and will report my results. I'm So Excite! (à la Borat)

  • by samtenor,

    samtenor samtenor Jul 18, 2013 6:28 PM in response to Eurodance
    Level 1 (82 points)
    Desktops
    Jul 18, 2013 6:28 PM in response to Eurodance

    Before the "update"

    WAP-TKIP would only connect for "less than 1 minute" - sometimes, not at all

    WAP2-AES - did not have any drop over hours

     

    After the update

    WAP-TKIP would drop every 1-2 minutes (via wireless monitor) - but the web experience is un-noticable of any "drop" issues

     

    WAP2-AES would drop every 1-2 minutes (via wireless monitor) - again, can NOT tell from web surfing, YouTube watching.

     

    I think it is only partial fix - at least it will make "surfing" the web without "screaming" out of lungs.

     

    But, it sacrafice the Pre-update's WAP2-AES performance.

     

    Hardware:

    mid MBA 13" i5, 256G, 8G memory

    routers: Netgear N300 (v.2) with WAP2-AES and Netgear N300 with WAP-TKIP

     

    Sam

  • by jrbusser,

    jrbusser jrbusser Jul 18, 2013 6:48 PM in response to vhkim
    Level 1 (0 points)
    Jul 18, 2013 6:48 PM in response to vhkim

    Finally Fixed Thanks

  • by Eurodance,

    Eurodance Eurodance Jul 18, 2013 7:14 PM in response to Eurodance
    Level 1 (75 points)
    Jul 18, 2013 7:14 PM in response to Eurodance

    Eurodance wrote:

     

    MacBook Air (Mid 2013) Software Update 1.0: http://support.apple.com/kb/DL1672

    This update fixes an issue that in rare instances may cause an intermittent loss in wireless connectivity, an issue with Adobe Photoshop which may cause occasional screen flickering, and an issue which may cause audio volume to fluctuate during video playback.

     

    Downloading the update now; and will report my results. I'm So Excite! (à la Borat)

    I'm extremely saddened! After the update, the issue seems to have gotten worse -- now it's disconnecting every 20-30 seconds as opposed to 2-5 minutes.

     

    I will delete the profiles, preferences, etc. and see what happens, before I jump into any conclusions.

     

     

     


  • by Endy97,

    Endy97 Endy97 Jul 18, 2013 7:24 PM in response to Eurodance
    Level 1 (0 points)
    Jul 18, 2013 7:24 PM in response to Eurodance

    Is it diffrent from the update released before?

  • by ericmartel,

    ericmartel ericmartel Jul 18, 2013 7:29 PM in response to vhkim
    Level 1 (0 points)
    Jul 18, 2013 7:29 PM in response to vhkim

    Even with the patch, I'm still having issues.

  • by Eurodance,

    Eurodance Eurodance Jul 18, 2013 7:34 PM in response to Endy97
    Level 1 (75 points)
    Jul 18, 2013 7:34 PM in response to Endy97

    @Endy97 Yes, before I was getting disconencted between 2-5 minutes, and at times even 10-20 minutes. Now with this update/fix it's disconnecting more frequently, less than a minute.

  • by Geoffrey Martin,

    Geoffrey Martin Geoffrey Martin Jul 18, 2013 7:45 PM in response to Eurodance
    Level 1 (5 points)
    Jul 18, 2013 7:45 PM in response to Eurodance

    I just got the MacBook Air two days ago and was able to connect wirelessly for a couple hours and then it stopped.  Only way I can use it online is to plug in the dongle from my daughters WII.  I just applied the update for the WIFI issue and now it is worse.  i can't get the WIFI to stay on.  The top icon shows it is cycling on, an arrow shows, and then it goes back off.  Any ideas or do I need to go back to Apple and return it?

  • by orchetect,

    orchetect orchetect Jul 18, 2013 8:20 PM in response to Geoffrey Martin
    Level 1 (11 points)
    iTunes
    Jul 18, 2013 8:20 PM in response to Geoffrey Martin

    Just FYI: Prior to the just-released update, my main router was stable and remains stable after the update. (AirPort Extreme 5th-gen, 5GHz 802.11n WPA2).  So nothing has degraded at least.

     

    Have not tested the new fix with my other routers that had dropouts to see if their issues are resolved yet.

  • by jornvandijk,

    jornvandijk jornvandijk Jul 18, 2013 8:24 PM in response to vhkim
    Level 1 (0 points)
    Jul 18, 2013 8:24 PM in response to vhkim

    I can't install the update. Running mavericks, but that shouldn't be the issue. Any help?

     

    Screen Shot 2013-07-18 at 8.18.21 PM.png

  • by jornvandijk,

    jornvandijk jornvandijk Jul 18, 2013 8:30 PM in response to jornvandijk
    Level 1 (0 points)
    Jul 18, 2013 8:30 PM in response to jornvandijk

    It also doesn't show up in App Store.app

first Previous Page 51 of 145 last Next