Previous 1 5 6 7 8 9 Next 2,158 Replies Latest reply: Aug 17, 2015 11:13 AM by smithers86 Go to original post Branched to a new discussion.
  • cec48 Level 1 Level 1 (0 points)

    Same problems as everyone above.



    Netgear N WNDR3300 (Firmware up to date)


    Multiple devices all working fine. Sitting here onlline on iMac with new MBA next to me on same network. iMac never loses connection (neither does my wifes MacBook, kids Nexus's multiple iPhones, iPad, AppleTV, etc...).


    Screen Shot 2013-06-18 at 3.13.14 PM.png

  • Hijej Level 1 Level 1 (0 points)

    gmc74 : Did that Apple developer told you anything about that?


    And probably how long it will take them to produce fix?

    Or to discover it's hardware problem.





    Apple, have you anything to tell us?

  • jimlip23 Level 1 Level 1 (0 points)

    I can chime in here..


    I decided to make an appointment and head over to see my local genius.


    Gave him the scoop and he indicated there was a few things he could try, and agreed that since it was working great in the store, that is wasn't likely hardware related. So he looked over a few things and explained about a file that kept info on wifi connections and by deleting it, the mba would create a new file instead of refering to an old, possibly corrupt file..  I think it is in : Macintosh HD > Library > Preferences...file called SystemConfiguration ... I'm 95% sure that's it, but not 100%, so please research before deleting.... he went on to say that over the years there hes' found that deleting that file solves many if not most issues... and if that wasn't it, to come back and they'd 'try more', all the while keeping a log of issues so there was a track record.... he seemed to know what he was talking about and I didn't want to spend all day there....While there, I asked about the airport extreme and a bunch of related network questions with hooking one of those into the network. He told me I shouldn't need to buy that to get the MBA working right, but that it would solve the problem and had other benefits (discrete 5Mgz network for one, plus remote printer etc etc etc..)

    So I bought one... came home.. no luck on the "fix" he tried... same old thing. Hung up w/in 60 seconds.

    So, I unboxed, installed and set up a new network w/ 5Ghz option and i've been online ever since.. yes, it costs $200 and no, I don't think it should be required. It's absurd that they don't have a better handle on this issue... but I kind of like the idea of having a seperate network that I use and it does seem to be a stronger signal through the house....


    I don't think I've solved anyone elses issue, so sorry for that. But you could try deleting that file, see if it works and a least when you eventually get to see/talk to apple, you can say you tried that. And, you can decide if you're willing to drop another $200 to solve the issue for good...there are surely cheaper options there too, but I was there and I'm a sucker for white roundish slick looking well boxed eletctronics with a promise of an easier IT life...


    I'll keep trying on the 'other network' and update if I figure anything out and keep looking here for ideas.

  • gmc74 Level 1 Level 1 (0 points)

    No, I got an email that said they would look at it and get back to me.


    I wouldn't anticipate Apple responding to anything in here, that isn't there style.

  • gmc74 Level 1 Level 1 (0 points)

    This confirms what I have been finding.


    If the MBA is connected to Apple hardware (Airport Extreme, Express or a Mac with Internet Sharing turned on) it has no issues.  If it is connected to another router, it does.


    Buying the Airport Extreme solves your issue at home, until you take it to a hotel or another location.  Then you have the same issue again.

  • Tmess85 Level 1 Level 1 (0 points)

    i went into the apple store today. and of course my wireless worked great.

    the genius i talked to told me he was happy to exchange the computer, but like a lot of the people on here, i also upgraded the computer when I ordered it online, and even if i did get a new macbook air with the same specifications, i would run into this same issue.

    i told him that i couldn't believe that they would release a computer that is designed to be extremely portable that wouldn't work with every type of wireless router.

    i'm hoping they will develop a fix for this. for now i bought the ethernet adapter. contemplating returning everything and getting a macbook pro instead. i've waited almost five years to buy a new laptop. it should be able to work wherever i need to take it. this is ridiculous.

  • jimlip23 Level 1 Level 1 (0 points)




    That's a good point. For some reason I'm thinking that they work on 'most' networks (the've sold a pantload of these things and I haven't heard of a ton of issues. My wife has a mid 11 MBA and it works great on the same network... I'm going to start trying this thing around on as many other networks as I can in the next week, before my return envelope passes. If i'm going to have trouble taking it on the road, that won't work. I'll spend the next 5 days or so bringing it with and try as many remote networks and see what I find.

  • gmc74 Level 1 Level 1 (0 points)

    The only down side to that is it can take up to 6 hours before mine has an issue, so you may not see many issues.


    If you don't travel often, it probably will be fixed before you have an issue.  I am on the road next week, so I am returning it Sunday if it isn't resolved before hand.  I will then just wait for them to fix it, and buy it again.  I figure I can wait a few more weeks

  • Chatran Level 1 Level 1 (5 points)

    Could you also check if the wifi works when the bluetooth is disabled?


    Thanks.  I was about to order one and this really holds me off.

  • gmc74 Level 1 Level 1 (0 points)

    I am not sure what to make of this...


    I found that my Linksys E2000 running DD-WRT is having issues. 

    My old ASUS WL-520GU running Tomato, appeared to have an issue once, but since then it seems relatively fine.  Well, fine being that it disconnects and reconnects before I notice (only the logs notice).


    Connected to my MacBook Pro, with Internet Sharing on, it doesn't seem to have any issues.  Like with the above ASUS, it seems to disconnect and reconnect before I notice.

  • Tladams123 Level 1 Level 1 (0 points)

    Got my new MBA yesterday, and Internet has been spotty, to say the least. Lose connection atleast every 2 minutes, but usually in 45 seconds. Very annoying!!  Turn on hotspot in iphone, guess what??  No dropped Internet. Get on mifi air card, no issues. Get back on my home network, Bamm, dropped Internet. All of the other 6 devices in the house still work, except for the new MBA.  I'm convinced the new computers have a problem communicating with non apple routers, with the exception of my mifi router. This is my first Mac purchase, converting over from PC, and so far it hasn't been a very comforting experience. I'm not willing to upgrade my home router just because apple won't play nice with it, even though all my other iDevices work without an issue on my home network.

  • Hijej Level 1 Level 1 (0 points)

    Chatran: Yes, I have bluetooth disabled.


    So if it is hardware issue, there will be no official Apple announce about bug?

  • Fred Braches Level 1 Level 1 (10 points)

    I don't think that an Apple router would help you solve the problem. I have an Airport Express and the same problem with my new MBA 11 inch. My iPod, iPad, and Macbook (late 2008) worked just fine right out of the box. 

  • wifiguru Level 2 Level 2 (240 points)


    Is your AirPort Express runing the latest firmware ? Are you seeing the issue in 2.4 or 5 Ghz ? If you launch Wireless Diagnostics and hit Command +2, it opens up a Utility Window. What are the RSSI/Noise/Quality values in the Performance tab here when you see the issue ?

  • Wershlak Level 1 Level 1 (0 points)

    Same problems with my new MBA 13 inch. Mine works fine at home where I have a year old Timecapsule but it drops out periodically at work.

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