Previous 1 65 66 67 68 69 Next 2,156 Replies Latest reply: Jan 30, 2015 1:17 PM by tonywong Go to original post Branched to a new discussion.
  • MaXKiLLz Level 1 Level 1 (10 points)

    Stop buying the MacBook Air until Apple fixes this 100%.  Simple as that.

  • orchetect Level 1 Level 1 (10 points)

    I agree.  Until we know what the problem really is, holding off on buying this unit is the safe course of action.

     

    As a glimmer of hope, Apple is still investigating the issue(s).  The engineers had me FedEx them one of my routers that still exhibits issues so they could test it out with the Air.  They're definitely putting resources into tracing this problem but could take some time.

  • Cloudi Level 1 Level 1 (0 points)

    Hi again lissbell

     

    Your post neatly brings together the key information in this thread, excellent .

     

    The 'Teardown' link you gave (http://www.ifixit.com/Teardown/MacBook+Air+13-Inch+Mid+2013+Teardown/15042/) is new to me at least, thanks again.  The teardown also has lot's of other info unrelated to this thread (e.g. the SSD interface and the Memory connection type) that can be found elsewhere on the web, but readers here are likely to be interested.  I'm not a hardware guy at all, but I'm sure those who are will, like you, find the teardown helpful. It's fascinating to see the AirportCard/BluetoothCard combo and it's antena wires that are at the heart of the problem.

     

     

     

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  • DougsPlace Level 2 Level 2 (230 points)

    i've been an Apple customer 25+ years and waiting to upgrade a 2008 MB since last november.   MBPr 2013 has fan issues.  2013 MBA has WiFi issues. 

     

    Today I went out and bought a Samsung Google Chrome Book for $200, and it took literally 10 minutes out of the box to  be online, and typing this reply to the thread.

     

    This isn't intended to be my full time laptop, but I needed something to hold on for awhile until the MBAs are actually working.  But I do need to say - for $200 -  the Chromebook is fast, it works, and I'll learn my way around the Google eco-system, because it's the only other choice right now. 

     

    Apple, are you listening? 

  • dogschool Level 1 Level 1 (0 points)

    Looks like someone deleted my post....well...I think i`m going to try a chromebook too...could buy 5 of them and get change back for what I paid for my MacBrick book.

  • eppes Level 1 Level 1 (0 points)

    Apparently Sony Vaio has the same sort of problems with Windows 8. That's actually a good thing...

  • Cloudi Level 1 Level 1 (0 points)

    eppes,

     

    In the interests of a balanced thread, could you post a link to an objective thread setting out the similar Sony Vaio's problems please?

     

    You are correct to identify it as the prime competitor at present to the MBA 13" 2013.

     

    DougsPlace has bought into the obvious competitor to the MBA 11" 2013 - and at a price that works.  And before anybody criticises DougsPlace for picking a 'cheap' incomparable CromeBook, just pause before you do and ask yourself what it is that the 11"MBA will be used for by most buyers that the ChromeBook can't do.

     

    The answer to that question would have been that the Apple 11"MBA would in the past guarenteed cast iron QA, rapid resolution of key hardware and software faults and a nice glow in the heart saying that you have worked hard and been able to buy the best (an Apple product).

     

    Sad to say, it is looking increasingly like Apple has damaged this reputation.

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  • eppes Level 1 Level 1 (0 points)

    I don't know if this link will make the thread "more balanced", but there it is:

     

    http://community.sony.com/t5/VAIO-Hardware-Networking/New-Sony-Vaio-Pro-Wifi-Iss ue/td-p/143557

     

    that said:

     

    1. i only quickly googled "sony vaio pro wifi issue"

    2. i only opened the very first link google shows (i felt lucky and didn't really have time to waste on this thing :-)

  • rafaelapodaca Level 1 Level 1 (0 points)

    I have the same problem since last week. I cant conect wifi Internet. It says: no wi fi software installed. Besides,  my mac air has death ball  everytime. I need to reset everytime. Im very upset with apple. I couldn't imagine that i would have all this problems. What should we do? I want my money back. Mac air is not as good as my old macbook white

  • dogschool Level 1 Level 1 (0 points)

    There is an Apple engineer who seems interested in trying to fix this issue.I just sent him a diagnostic.

  • eakinm2 Level 1 Level 1 (0 points)

    MacMall has a 2.5/256/8MB Macbook Pro w/ retina for less than a comparable 13" Mac Air by $150. It's great, no problems. Why don't you just take the dog back and stop worrying.

  • dogschool Level 1 Level 1 (0 points)

    got a link?...I`m not seeing cheap ones on that site.

  • lissbell Level 1 Level 1 (0 points)

    The wifi problem thread at Sony's forum and the Vaio Pro thread at Notebookreview's forum show Sony's Vaio Pro manifests wifi issues quite similar to the ones in the mid-2013 Macbook Airs. Updated drivers make the Vaio's wifi functional for most, but people with more than one computer who can compare wifi performance report the Sony's wifi is slow, especially as the machine is moved further from a router. Use of Bluetooth often worsens wifi performance and may even halt it. In some cases the updated drivers don't fix the problem and the Vaio Pro can't use wifi at all. And to clarify, Apple and Sony chose different wireless components: the Vaio uses the Intel N-7260 for wifi and Bluetooth, no AC. Apple uses a Broadcom card for wifi and Bluetooth in the MBA and it supports AC. (Amusingly, the tech-obsessed folk at the Notebookreview forum are far more bothered by the Vaio Pro's tendency to rev up a loud fan under light CPU loads than they are by its wifi problems, but many of those posters have powerful routers and are thus less likely to experience wifi troubles at home.)

     

    For me, the following post at the Sony thread captures the difficulties facing a Vaio Pro buyer who gets a laptop struggling with (presumed) bad power issues:http://community.sony.com/t5/VAIO-Hardware-Networking/New-Sony-Vaio-Pro-Wifi-Iss ue/m-p/148777#M8144

     

    I'm not trying to pick on Sony. And I'm certainly not trying to pick on Apple. If anything, I'm disappointed in Intel--though with a huge dose of sympathy--because I believe they rushed Haswell to market in a wave of enthusiasm that wasn't accompanied by methodical care. I'm certain the Haswell design will be polished and its manufacture perfected as the months pass. In the meantime, I don't think it's logistically possible for Apple to bench-test all its MBA stock to see which boards meet specs and which do not. It's even possible that several hours of usage might alter the way these boards perform. Annoying as it may be, it's probably most realistic to let buyers request exchanges from Apple when a flawed machine turns up.

     

    So what would I tell my friends & family? It would depend on their specific needs, but in general: Clearly there are some fully-functional Haswell logicboards in the current Macbook Air line. Cloudi has one. There must be more out there and many pleased Apple customers. And the number of buyers for whom the update didn't measurably help the wifi issues is (I think) not huge. Is the current MBA a wifi powerhouse? Well no, but this might be a reasonable trade-off for great battery life for many users. The current MBA is remarkably light, sturdier than the Vaio Pro, and astonishing for its ability to work all day on a single charge. I would urge anyone considering buying it, however, to purchase it at an official Apple store in case an exchange were needed. People have 14 days to decide if it will or will not meet their needs. Make *intense* use of those 14 days to be sure problems will be discovered within that two weeks.

     

    As for existing MBA 2013 customers who lack reasonably functional wifi, IMO they are immediately owed either a new Air to try or a similar Macbook with workable wifi. Apple would be extremely unwise to ignore these customers, regardless of where the MBA was purchased. I hope and believe Apple will do the right thing when they puzzle this out and when they stop hyperventilating and hurling epithets in the general direction of Santa Clara. (And, of course, Haswell may in fact be innocent. Time will tell.)

  • BrokeScreen Level 1 Level 1 (0 points)

    Bought a Samsung chromebook only because I was curious.  But my old MBP's screen died a couple months abo and I refuse to buy a new one until Apple (a) acknowledges the problem; and, (b) fixes it.  Sitting here mute and refusing to acknowledge the situation is a bit like the NSA:  scary.

  • Cloudi Level 1 Level 1 (0 points)

    Hi dogschool,

     

    I have just been contaced by an apple engineer - interesting because I'm one of the really lucky ones, 'cos I don't have any problems. I was asked to email my reply - I'm in the UK.

     

    The way s/he made the request did not fill me with confidence that he had Apple's full set of resources available to him/her to help.  To me, her/his request showed little insight, poor study of this thread but also an extreemly generous willingness to undertake some pro-bono sleuth work in his/her own time after work......

     

    Perhaps not.... s/he did use an apple.com email address (assuming that wasn't spoofed).

     

    Anyway, I replied to the engineer with a few ideas for Apple to take up to solve the issue.  Nothing clever, just obvious stuff about how to collect the info they need and a public statement of support to those suffering this disaster for the whole duration of solving the problem - i.e. a refund or a replacement for anybody who buys an MBA for the duration........

     

    I do just wonder if it would be productive if others recieving this contact from Apple did the same.

     

    I'm deliberately being vague about what to suggest to them because I'm sure others have better ideas than I do.

     

    But if some of those reading this do reply when Apple contacts them, please be constructive.

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