My iPod is frozen after forgetting password. Do I have to reset it?
I've forgotten password on ipod and it's frozen. It's telling me to connect to itunes. Does that mean it will have to be reset to factory settings?
iPod touch
User profile for user:
norm123
User level:
Community Specialist
Hello Petagabrielle,
Yes it does mean that it needs to be restored to factory settings. If it does not restore, then the next step is follow the steps in the article below to resolve it.
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using Apple Support Communities.
Regards,
-Norm G.