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User profile for user: Mike_B.
Mike_B. Author
User level: Level 1
5 points

Home Sharing, Airplay, and WiFi Sync Won't Connect

Network Setup:

  • Verizon Actiontec Router - latest firmware, all Airplay/Bonjour issues were reportedly fixed this version. I forwarded port 5353 just in case, but I'm not accessing the PC externally, so that shouldn't matter.
  • Windows 7 PC - firewall is inactive, though I opened up connections for Bonjour just in case. iTunes is updated. mDNSResponder.exe is running fine. PC is connected via ethernet cable, but that isn't supposed to cause any issues.
  • iTunes - Logged into Apple ID, authorized the PC, enabled Wifi Syncing, synced iPad multiple times via USB cable, reinstalled iTunes, and enabled library sharing. Running any Diagnostic Tests result in a crash, but that might be unrelated.
  • iPad Mini - updated, logged into Apple ID.

The Problem:

  • Home Sharing doesn't seem to be working at all. I've tried restarting the router, logging out and into my Apple ID on both the PC and iPad, and making sure all settings are set correctly. Nada. The library refuses to appear on my iPad under "More."
  • Airplay doesn't appear on the PC iTunes client or iPad Music app unless I enable my Android phone as an Airplay device. Then the Airplay icon appears on both devices, but will only list the same device and the Android phone.
  • WiFi Syncing doesn't even act like it cares about me. When accessing the menu on the iPad, the PC is listed as "not available."

Sorry for all the text. All I know is there is some connection issue between the iPad and PC. Thanks for any suggestions.

iPad 2

Posted on Jun 13, 2013 5:20 PM

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17 replies
User profile for user: ceomrman
ceomrman
User level: Level 1
4 points

Jun 15, 2013 2:58 PM in response to Mike_B.

For what it's worth, I have the exact same problem. I have a new ThinkPad t430 Win 7, iPhone 5, and a Linksys ea3400. Security = Webroot. Everything is basically configured out of the box, with passwords changed but little else. Windows' Home Group works perfectly, as does everything else related to the network. I can access my PC files via Tonido and I can access my PC from my phone using iConnect, too.

I've gone through the brief Apple checklist repeatedly, item by item. In addition to everythign else, I've tried a few more steps I read about - turning off Home Sharing on both devices for several minutes, re-authorizing iTunes.exe and other apple exe's on my firewall, etc. I shouldn't need to, but just in case, I told my router to open all the ports iTunes uses for my IP, and I set up a static IP to keep those settings.

Still, absolutely nothing.

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User profile for user: ceomrman
ceomrman
User level: Level 1
4 points

Jun 17, 2013 11:41 AM in response to Mike_B.

My problem is fixed.

I began to suspect that some setting or driver or something like Bonjour or Quicktime was not installed correctly, but uninstalling and reinstalling didn't do anything. However, I stumbled upon this: http://support.apple.com/kb/ht1925


The instructions there are much, much more detailed than on the Home Sharing help page. Uninstalation must occur in a very precise order or not everything will get removed. I went through these instructions, rebooting after uninstallation and again after installation. Voila - "Music" on the iPhone now shows the option to use my shared library. It took a long time to actually load up the library, but it's 20,000 songs so that's understandable. The important thing is that it works.

I think Apple should put better instructions on their Home Sharing help page.

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Home Sharing, Airplay, and WiFi Sync Won't Connect

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