1 Reply Latest reply: Jun 16, 2013 7:53 AM by judysings
dcer Level 1 Level 1 (0 points)

I have rented movies, eventually found them on my mac in finder, but can not play them


MacBook Air, rented movies
  • judysings Community Specialists Community Specialists (3,860 points)

    Hi dcer,

     

    Welcome to the Support Communities!

      

    The article below will provide an overview of the Movie rental process:

     

    iTunes Store: Movie rental frequently asked questions (FAQ)

     

    Can I play my rental on more than one device?

    • If you download a rented movie on your computer: You can transfer it to a device such as your Apple TV (1st generation), iPhone, iPad, or iPod if it’s a standard-definition film (movies in HD can only be watched on your computer, iPad, iPhone 4 or later, iPod touch (4th generation or later), or Apple TV). Once you move the movie from your computer to a device, the movie will disappear from your computer's iTunes library. You can move the movie between devices as many times as you wish during the rental period, but the movie can only exist on one device at a time.
    • If you download a rented movie on your iPhone 4 or later, iPad, iPod touch (4th generation or later), or Apple TV: It is not transferable to any other device or computer.

     

     

    iTunes Store: Movie rental usage rights in the United States

     

    If you are having issues with your purchase, follow the steps below:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

     

    To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    I hope this information helps ....

    Have a great day!

     

     

    - Judy