HT203180: If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
Learn about If your videos from iTunes can't be played on your iPhone, iPad, iPod, or Apple TV
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Q: I recently rented a movie from the iTunes store and downloaded it to my PC (in my iTunes). I tried to sync my iPad to my com ... I recently rented a movie from the iTunes store and downloaded it to my PC (in my iTunes). I tried to sync my iPad to my computer but got this message: "Jack Reacher was not copied because the video format is not supported by the iPad 'with my name' more
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Helpful answers
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Jun 13, 2013 6:52 PM in response to Bruce1406by Johnathan Burger,What version of iPad do you have?
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Jun 13, 2013 9:46 PM in response to Johnathan Burgerby Bruce1406,It is an original - A1337 --- 64B Wi-Fi. Currently running 5.1.1 software.
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Jun 13, 2013 9:51 PM in response to Bruce1406by Johnathan Burger,You can only play 720p video.
Download the 720p or standard def version.
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Jun 13, 2013 10:11 PM in response to Johnathan Burgerby Bruce1406,Okay - thanks so much for your help!
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Jun 13, 2013 10:12 PM in response to Bruce1406by Johnathan Burger,Hope it helps and you are welcome.