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iPhone 5 and iPad 3 not being recognized by iTunes

I have tried this:

[url]http://support.apple.com/kb/TS1591[/url]


and this:

[url]http://support.apple.com/kb/ht1747[/url]


and this:

[url]http://www.apple.com/support/iphone/assistant/itunes/#section_7[/url]


I have tried different usb cables and ports and turning the lightning part of the usb cable over. I have done a soft and hard reset on the phone. I have turned off and restarted my computer.


I have OSX 10.6.8, iTunes 11.0.4, iOS 6.1.4 (6.1.3 on iPad)


My phone charges when plugged in and iPhoto recognizes it and opens when plugged in. I am also seeing both in the Image Capture program. I have been able to get the phone to appear in iTunes, but iTunes freezes up and does nothing.


Also, same issue and problems as above with my iPad 3.



This is the error message I get:

[IMG]http://img.photobucket.com/albums/v449/brtaus/iTunes_zps29ea986b.jpg[/IMG]


I have installed and tried to use iTunes 11.0 and 10.7 but no luck. I can get my phone to show up but then iTunes freezes up and I have to force quit. I can get my ipad to show up but when I try to sync, iTunes freezes up and I have to force quit.


I didn’t have an issue until I updated iTunes to version 11.0.4

iMac, Mac OS X (10.6.8)

Posted on Jun 13, 2013 7:52 PM

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iPhone 5 and iPad 3 not being recognized by iTunes

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