3 Replies Latest reply: Jun 13, 2013 11:33 PM by léonie
cbuxt144 Level 1 Level 1 (0 points)

I can't open my Aperture Library.  I also can't up date it.  I bought my Aperture as a Trial that was upgraded.  I had it named Aperture 3 Trial for most of its existance but just changed it to Aperture after checking this site.  I still don't get any updates available when I choose Software Update from the Apple. The Aperture is version 3.0.3 and I have just moved them to a new computer that is running Mountain Lion.  When I put Aperture 3.0.3 on the new machine I could not open my Aperture library.  Now I can't update the library.  I don't have the original serial number for the application and can't open it. Only about 8,000photos of my kids from age 1-7 on there....  Any suggestions?  Do I need to buy a new Aperture?


Aperture 3, OS X Mountain Lion (10.8.4)
  • léonie Level 9 Level 9 (77,995 points)

    What is with the old machine? Can you launch Aperture there at all? For example on a new empty Aperture library? Then use the the command "Aperture > About Aperture" from the main menu bar to show the "About" panel and take a note of the serial number shown there. Write it down.

      I still don't get any updates available when I choose Software Update from the Apple.

    What is the MacOS X version on you old computer? Is Aperture installed in the Applications folder?

     

    When I put Aperture 3.0.3 on the new machine I could not open my Aperture library.  Now I can't update the library.  I don't have the original serial number for the application and can't open it

    You need to update Aperture on the new machine, before you try to launch it on your new machine.

    Have you installed Aperture by running the trial or by copying the Application? Run again the Aperture Trial installer on the new machine.

    • Download the Aperture Trial version from here:     Aperture 3.1 Trial
    • Now run the Aperture trial installer on your new mac and upgrade immediately (using Software Update from the menu). Then launch Aperture and unlock it with the serial number you retrieved from your old mac from the "Aperture" about-panel.

     

    Regards

    Léonie


  • cbuxt144 Level 1 Level 1 (0 points)

    Don't have the old machine, given back to my work.  So this means I can't do the Aperture 3.1 Trial as I don't have  serial number for it. 

     

    The MacOS X version of the old computer was I believe 10.6 and Aperture is installed in the Applications folder.

     

    Any other ideas?

     

    Appreciate it.

     

    Chris

  • léonie Level 9 Level 9 (77,995 points)

    Chris, under certain conditions Apple will give you a replacement serial number, since Aperture is a Pro application. Contact Apple for a replacement as described here:

     

    Pro Application Replacement Serial Numbers: http://support.apple.com/kb/HT1861

     

    Regards

    Léonie