Q: Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me ... Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update? more
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Helpful answers
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Jun 14, 2013 6:49 AM in response to sheephopsby Csound1,Open the App Store, these apps should appear at the top of the Purchases (or Updates) page waiting to be accepted (make sure that you are logged into your account). Accept them and the update will follow.
Do not take any notice of Applefanguys advice, it is wrong.
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Jun 14, 2013 7:09 AM in response to sheephopsby Csound1,You must be signed into the Apple Store with your Apple ID or it won't work.
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How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.