12 Replies Latest reply: Jun 15, 2013 3:34 AM by Framemaimer
Framemaimer Level 1 Level 1 (0 points)

Charges from "APPLE ITUNES STORE  800-676-2775" are showing on my AMEX invoice. 

Several grandchildren use my account. 

How can I tell which app and which device are incurring these "in app" charges?


iPad, iOS 6.1.4, several ipad's and ipod's
  • 1. Re: How can I tell which app and which device are incurring "in app" charges.
    King_Penguin Level 10 Level 10 (95,200 points)

    You can't tell which device, but you might be able to see which app via your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases which should include your in-app purchases.

     

    If you don't want them in-app purchases to be possible then you can turn it off on each device via Settings > General > Restrictions > In-App Purchases 'off', and depending opon what iOS version is on them you may also have a Require Password option on the Restrictions screen which you can set to 'Immediately'

  • 2. Re: How can I tell which app and which device are incurring "in app" charges.
    Framemaimer Level 1 Level 1 (0 points)

    I've been to the Purchase History but it only includes "purchases" from iTunes Store, the music, books, movies obvious stuff.  It seems a right place to include the In App purchases but they are not there.

     

    I did all the "turn off" stuff on my account.  If I need to do it on every device it could be a bit problematic.  The devices of course are with the kids and they are not necessarily nearby.  Additionally, turning off the feature also diables a lot of convienience and sometimes necessary stuff (like app updates).

     

    Really, I just need to know what apps are doing the billing.  Then I just tell the kids to stop using them.  I know that will work, and it won't disable or hinder their ability to use other features.

     

    There is a bit more to this story.  I want to know which apps are doing the billing because they are making a substantial amount of money ($1000 since February just from me) so they look like an opportune investment possibility.

     

    My guess is that Apple makes enought commission from the In App purchases to make it worth their while to keep the infomation hard, or impossible, to find.

     

    Thank you for your fine suggestions.

  • 3. Re: How can I tell which app and which device are incurring "in app" charges.
    King_Penguin Level 10 Level 10 (95,200 points)

    Turning off in-app purchases won't stop app updates, just the ability to buy extra features within the app - though there are some apps thal allow you to 'upgrade' to the full app (or turn off adverts within them) via in-app purchases. I haven't made any in-app purchases myself, but I thought that I'd seen screenshots that people had posted on here that included them.

     

    You should also get an email receipt when they are made, again I think that I've seen posts on here from people with them including them in their post - my email receipts for apps, films etc sometimes arrive the following day.

     

    You could try contacting iTunes Support and see if they can tell you the app (giving them dates from your card statement should help) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • 4. Re: How can I tell which app and which device are incurring "in app" charges.
    varjak paw Level 10 Level 10 (169,765 points)

    The Purchase History in my accounts most certainly says which app made an in-app purchase. It says right at the beginning of the title, e.g.:

     

    Screen Shot 2013-06-14 at 12.56.02 PM.png

     

    Are you sure that it doesn't for you?

  • 5. Re: How can I tell which app and which device are incurring "in app" charges.
    Framemaimer Level 1 Level 1 (0 points)

    I am positive.  There are fewer than two dozen "purchases".  I put the word in quotes because most of them are for zero dollars.  However, my credit card billing since February shows more than 90 items from "APPLE ITUNES STORE   800-676-2775".  For sure, there is no detail anywhere for any of the more than 90 items. 

     

    Perhaps it's because Apple can bill the credit card from any of many devices but they do not keep track of the billing unless it comes from my iPad, which it never does, unless it's from Elva playing Solitaire Golf.  Hmm!  Nah.  I don't think that game bills anything.

     

    Thank you for responding.  It's good to know that the In App purchase detail information is available to someone.

  • 6. Re: How can I tell which app and which device are incurring "in app" charges.
    Framemaimer Level 1 Level 1 (0 points)

    When I turned off something, I think I turned off almost everything short of cancelling the credit card.  I still can do everything I used to do, but it want's my password for every little thing I do.  I'll experiment with turning things back on... slowly, one at a time over many days or weeks.

     

    I will try your great suggestion and pass my credit card detail to the support folks.  Each line item has an associated unique number, but I suspect it's only going to be meaningful to the credit card company.  Of course, there is also the date and an amount.  Perhaps that query will yield a positive result.

     

    Thanks King_Penguin

  • 7. Re: How can I tell which app and which device are incurring "in app" charges.
    varjak paw Level 10 Level 10 (169,765 points)

    It will never give you detail on your credit card billing statement. You need to look at your purchase history in your ITunes Store account.

     

    http://support.apple.com/kb/HT2727

     

    Regards.

  • 8. Re: How can I tell which app and which device are incurring "in app" charges.
    Framemaimer Level 1 Level 1 (0 points)

    Hi varjak paw,

     

    I agree, the credit card statement can only show what it gets from Apple.

     

    Sadly, the In App purchases are not showing up at my purchase history in my iTunes Store account.

     

    Responses from others are indicating that they do get the In App purchase detail on their purchase history.  This leads me to believe that I am not seeing my detail because the purchases are being made not from my iPad but from the grandchildren's iPads and iPods.

     

    Perhaps I will try to get an app that they use on my iPad and try to make an In App purchase, just to see if it then shows up on my purchase history in my iTunes Store account. 

     

    Thank you for your great information.

  • 9. Re: How can I tell which app and which device are incurring "in app" charges.
    varjak paw Level 10 Level 10 (169,765 points)

    It doesn't matter what device the purchase was made from. The example I showed was an in-app purchase made from my wife's iPad, and I viewed the purchase history on my computer. Note, just to be sure it's clear, that you need to be viewing the Purchase History through iTunes (it would probably need to be at least iTunes 10.6) on your computer. These details will not appear in the Purchases list viewed on an iPad. 

     

    If the details aren't showing in your purchase history in iTunes on your computer, as should be the case, go here:

     

    http://www.apple.com/support/itunes/contact/

     

    and follow the instructions to report the issue to the iTunes Store.

     

    Regards.

  • 10. Re: How can I tell which app and which device are incurring "in app" charges.
    Framemaimer Level 1 Level 1 (0 points)

    I appreciate your clarification.  I am using the latest available ITunes software on my PC.  The purchase history does not include any In App purchases.  None at all.  Ever.

     

    Not to worry.  The grandchildren have given me access to their E-mail, which they do not use very often.  There I found notifications from iTunes for the In App purchases, so I have the information I need.

     

    Each of the kids have also agreed to disable In App purchases on each of their iPad and iPod devices.

     

    I will utilize the lind you kindly provided to report the issue to the iTunes Store.

     

    Regards

  • 11. Re: How can I tell which app and which device are incurring "in app" charges.
    King_Penguin Level 10 Level 10 (95,200 points)

    If the emails are going to their email accounts, then do they have their own iTunes accounts on their iPads/iPods which they are using to make the in-app purchases and which your credit card is linked to ? If they are then the in-app purchases should show up on the purchase history on their accounts, not on yours.

  • 12. Re: How can I tell which app and which device are incurring "in app" charges.
    Framemaimer Level 1 Level 1 (0 points)

    That's it then.  I think all the mysteries are resolved.  Not quite the solution I was looking for but everything appears to be working as it should be.

     

    Thanks so much to everyone who took their time and provided me with the benefits of their skills, knowledge and experience.

     

    Kindest regards

    John