Q: For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/.

If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we won't know why you are getting the message) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption