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Helpful answers
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Jun 16, 2013 2:13 PM in response to ano9by Delgadoh,Hey ano9,
Welcome to Apple Support Communities! First, your iPod may require a specific or later version of iPod software. Use iTunes 7 or later to determine if your iPod's software needs to be updated.
via:
iPod troubleshooting basics and service FAQ
http://support.apple.com/kb/TS1382
If that isn't the issue, then I'd give the iPod troubleshooting assistant a shot, and see if that helps resolve it:
iPod (5th generation) Troubleshooting Assistant
http://www.apple.com/support/ipod/five_rs/ipod5gen/
(or, if that isn't your model, you can check out the other assistants here)
Take care,
David