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Something has taken over my Safari and I can't get rid of it. My computer is too old I'm sure for Applecare to still be in effect. What do I do?

I have an iMac that is old, 2009. Something has taken over my Safari and I can't get rid of it. I would call Applecare but it is probably outdated for my iMac. Where do I get help?

iMac, OS X Mountain Lion (10.8.4), Applecare is probably no longer in

Posted on Jun 14, 2013 1:24 PM

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3 replies

Jun 14, 2013 4:34 PM in response to Bunnyfun

Have you installed any third party plugins or extensions recently?


From your Safari menu bar click Safari > Preferences then select the Security tab.


Deselect: Allow all other plug-ins. Quit and relaunch Safari to test.


If that made a difference, instructions for troubleshooting plugins here.


If it's not a plug-in issue, select the Extensions tab. If there are any extensions installed, turn that OFF, quit and relaunch Safari to test. If that made a difference, uninstall one at a time, quit and relaunch Safari until you find the culprit.


If it's none of the above, did you install anti virus software recently?






message edited by: cs

Jun 14, 2013 7:56 PM in response to Bunnyfun

1. Quit Safari.

Hold the shift key down and relaunch Safari.



2. Reset Safari.


Click Safari in the menu bar.

From the drop down select "Reset Safari".


Uncheck the box next to " Remove saved names and passwords".


Click "Reset".



3. Empty Caches


Safari > Preference > Advanced

Checkmark the box for "Show Develop menu in menu bar".

Develop menu will appear in the Safari menu bar.

Click Develop and select "Empty Caches" from the dropdown.

Something has taken over my Safari and I can't get rid of it. My computer is too old I'm sure for Applecare to still be in effect. What do I do?

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