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MacBook Air ordered on Monday, status: Cancelled - Replaced with a new product

I ordered my first MacBook Air at Apple's online store on monday, just after it's been released. Until now, the order status was "Processing items", but when I checked the order status page a few moments ago, a new box appeared with the title "Cancelled - Replaced with a new product".User uploaded file


Does anybody know what this new status means? I've never ordered anything at Apple so I don't know what I should do now.


Regards

leolabs

MacBook Air

Posted on Jun 14, 2013 1:52 PM

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Posted on Jun 14, 2013 3:24 PM

At the very top, the status is still "Processing items", so your order is in process.


I suggest you click on "Show Configuration Details" on both the top (original) and second (new product) line. My guess is that the top row had some information from the previous version MacBook Air, and the order was simply updated to include the newest hardware announced Monday.


Anyway, your order is still in process.

61 replies

Jun 19, 2013 9:34 AM in response to leolabs

I think our MBAs might be headed for Anchorage USA. I really hope not. But I just checked uk.flightaware.co.uk and the only UPS flights currently in the air are headed to Anchorage!

I hope our parcels are tucked underneath the luggage of someone flying home to Heathrow from their holidays in Asia but can't find a flight that would match that profile.


This is really obsessive. I need to stop....

Jun 19, 2013 10:34 AM in response to leolabs

Hi Leo,


According to the Apple manage orders page, my estimated delivery date is 20 June 2013... so here's to hoping it'll get here tomorrow!


I ordered the same as you guys I think, a 13" MBA with 8GB of RAM, i7 and 256GB SSD. That was the only item in the order.


I got an email the other day where Apple said sorry for a delay. Next thing I know I have the status you had with the whole 'Replaced with new product' thing.


I've been tracking it closely, UPS tracking isn't very good though. Should be on a plane by now to the UK at least if it's gonna be here by tomorrow..? But no flights for UPS coming into the UK on Flight Aware.


Also, Apple order status says this: "Shipment delayed due to weather conditions - please contact carrier for update"


On the UPS tracking page it says: "Network disruption due to prior weather conditions, check ups.com for further updates." - There is nothing special on ups.com!


Annoying. Very annoying. The fact it wen to Korea is weird too..

Jun 19, 2013 10:41 AM in response to rokape

Rokape, the weather thing you mentioned is true. The apple guy I talked with on the phone told me that due to bad weather conditions my shipment was delayed. So I hope this clarified things a little bit for you 🙂


EDIT: Korea is also not a weird destination for your precious Air to got to. Incheon Airport is a big air cargo hub in Asia.

Jun 20, 2013 10:43 AM in response to leolabs

Hi Guys,


Just to check in! My MBA arrived this morning, very happy with it. Writing this message now on it 🙂


It went from Hong Kong to Germany, then to Donnington, then to my local hub!


Delivery on the 20th, as promised. I also got a £25 refund from Apple when I called yesterday as it had been delayed twice. That paid for the case, and also very nice of Apple.


Good luck with your MBA's, hope you enjoy them when they arrive!


Josh

MacBook Air ordered on Monday, status: Cancelled - Replaced with a new product

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