HT201270: Update your carrier settings on your iPhone or iPad

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Eleni777
Level 1 (0 points)

Q: Will this update help in improving the iPhone and being able to receive calls?  My phone does not work in my own home and I believe it's because of AT&T's horrible network?

Will this update help in improving the iPhone and being able to receive calls?  My phone does not work in my own home and I believe it's because of AT&T's horrible network?

iPhone 5, iOS 6.1.4

Posted on Jun 15, 2013 4:48 AM

by KiltedTim,Solvedanswer
KiltedTim KiltedTim
Level 9 (56,508 points)
iPhone
A:

The carrier update that is being pushed out by AT&T is to enable emergency and government alerts. It will not magically fix a weak signal in your home.

 

Consider purchasing an AT&T Microcel if you have weak signal inside your home. Sometimes the materials used in construction can interfere with the cellular signal.  I have very poor signal on the lower level of my house. Purchased a Microcel for $150. It's worked wonderfully.

Posted on Jun 15, 2013 5:57 AM

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Eleni777

Q: Will this update help in improving the iPhone and being able to receive calls?  My phone does not work in my own home and I b ... more

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  • by FelipeV,

    FelipeV FelipeV Jun 15, 2013 5:35 AM in response to Eleni777
    Level 5 (6,899 points)
    iPhone
    Jun 15, 2013 5:35 AM in response to Eleni777

    What update? If you are having problems with the ATT netowork, contact them.

  • by KiltedTim,Solvedanswer

    KiltedTim KiltedTim Jun 15, 2013 5:57 AM in response to Eleni777
    Level 9 (56,508 points)
    iPhone
    Jun 15, 2013 5:57 AM in response to Eleni777

    The carrier update that is being pushed out by AT&T is to enable emergency and government alerts. It will not magically fix a weak signal in your home.

     

    Consider purchasing an AT&T Microcel if you have weak signal inside your home. Sometimes the materials used in construction can interfere with the cellular signal.  I have very poor signal on the lower level of my house. Purchased a Microcel for $150. It's worked wonderfully.

  • by Allan Sampson,Helpful

    Allan Sampson Allan Sampson Jun 15, 2013 5:59 AM in response to Eleni777
    Level 10 (123,464 points)
    Jun 15, 2013 5:59 AM in response to Eleni777

    No cell phone carrier guarantees or can control reception inside any building or structure. If you live in an area where AT&T does not provide good reception or reception inside your home is spotty or not available, Apple can do nothing about that.

  • by Eleni777,

    Eleni777 Eleni777 Jun 15, 2013 6:40 AM in response to KiltedTim
    Level 1 (0 points)
    Jun 15, 2013 6:40 AM in response to KiltedTim

    Hi KiltedTim!

     

    Thanks so much for taking the time to answer my question.  I'll consider purchasing the Microcel to improve the reception at home.

     

    Best,

    Luz

  • by KiltedTim,

    KiltedTim KiltedTim Jun 15, 2013 7:30 AM in response to Eleni777
    Level 9 (56,508 points)
    iPhone
    Jun 15, 2013 7:30 AM in response to Eleni777

    If the coverage is really bad, you may be able to talk them into giving you one. Call customer service. Explain that you get poor or new coverage in your home. If you're still within the first 30 days of your contract (or approaching the end of your contract), you may be able to 'motivate' them a bit by explaining that if it can't be resolved to your satisfaction, you will switch to a carrier that can provide you with better service.