Remote unable to detect iTunes library

Question

Level 1

0 points

Remote unable to detect iTunes library

A couple of days ago, Remote was working flawlessly, but aparently, since updating iTunes to 11.0.4.4, the app has become unable to detect my library. both iTunes and my iPod Touch 5gen (iOS 6.1.2) are linked to the same account, and Home Sharing is enabled on iTunes. I tried also adding the library using the code provided by the app, this didn't work. Created exceptions on KIS 2013 for iTunes, didn't help either.

I even tried uninstalling the app, disabling Home Sharing on iTunes, signing out of iTunes and do it all again, didn't work either.

I've run out of ideas...

MacBook, Windows 7

Posted on Jun 15, 2013 10:18 AM

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Answer 1

matt00

Level 5

4,041 points

Jun 17, 2013 11:40 AM in response to Zedlav

Hey Zedlav,

Thanks for the question. You've run out of ideas, no worries! We have a full resource relating to this exact issue that offers different solutions. Lets see if this resolves your issue:

Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

http://support.apple.com/kb/TS1741

Thanks,

Matt M.

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Answer 2

foredogg

Level 1

103 points

Jun 24, 2013 11:40 PM in response to matt00

Hello matt00,

I tried the resolution links above but in iTunes, I don't have the "Look for iPod touch, iPhone and iPad Remotes" under the Devices tab of iTunes preferences. Like Zedlav, I too after updating to 11.0.4.4, my remote no longer connects, etc.

Thanks,

Travis

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Answer 3

Jay McD

Level 1

9 points

Jun 26, 2013 12:53 PM in response to Zedlav

I also can not longer connect via the remote app. Wierd - I can connect the remote app to my AppleTv and my AppleTV can see my Itunes library.

Jay

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Answer 4

Zedlav Author

Level 1

0 points

Jun 26, 2013 1:33 PM in response to Zedlav

I forgot to mention this, but I had missed one thing, that was to restart my router.

As soon as I did, Remote started working again. Still stops working from time to time, but restarting my router fixes it every time.

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Answer 5

foredogg

Level 1

103 points

Jun 26, 2013 1:41 PM in response to Zedlav

I tried restarting the router, no luck. Did ver 11.0.4.4 remove the "Look for iPod touch, iPhone and iPad Remotes" function under the Devices tab of iTunes preferences?

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