1 Reply Latest reply: Jun 15, 2013 4:58 PM by KiltedTim
rafamesa Level 1 (0 points)

I have a lot of problems if i want to activate facetime in my iphone. I have Jazztel (spanish company) and when i want to activate it, i just can do it with my personal email, but when i want to do it with my phone number, i just dont recieve the message. Please, help me with this.

iPhone 5, iOS 6.1.4, facetime with jazztel
  • KiltedTim Level 9 (50,310 points)

    Jazztel is not a supported carrier. Facetime uses a silent SMS message to contact Apple's servers and activate using your phone number. All supported carriers will permit this message to pass and will not charge for it.


    If your plan does not include international messaging, then the message will not be able to reach Apple's servers in the UK and activate facetime with your phone number. If you DO have a plan that allows international messaging, you are going to be charged for those messages.


    To avoid problems and charges, switch to a supported carrier. There are 4 supported carriers in Spain: http://support.apple.com/kb/HT1937?viewlocale=en_US&locale=en_US