HT203516: Get help creating an iCloud backup

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marcia57
Level 1 (0 points)

Q: I am having trouble backing up my i-phone 4s on i-cloud. .

Everything is up to date on my phone and router software. The wi-fi connection is perfect. Synching works, but the i-cloud back-up keeps failing.  I have reset all settings, did a soft reset. The other iphones in our house synch perfectly. I am only synching 2.2 gigabytes of data.

 

I really don't want to restore the phone. What else can I do? Any help would be terrific.

 

Thank you!

iPhone 4S, iOS 6.1.4

Posted on Jun 15, 2013 1:15 PM

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marcia57

Q: I am having trouble backing up my i-phone 4s on i-cloud. .

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  • by randers4,

    randers4 randers4 Jun 15, 2013 2:03 PM in response to marcia57
    Level 9 (62,891 points)
    Jun 15, 2013 2:03 PM in response to marcia57

    This may be caused by a corrupt existing backup that needs to be deleted, or by data on your device that is preventing the backup from succeeding.  To troubleshoot these, try deleting your last iCloud backup (if you have one) by turning off iCloud Backup in Settings>iCloud>Storage & Backup, then tap Manage Storage, swipe across your backup and tap Delete, then go back and turn iCloud Backup back on and try backing up again.

     

    If it still won't back up, you may have an app that is preventing the backup from succeeding.  To locate which one, go to Settings>iCloud>Storage & Backup>Manage Storage, tap the name of your device under Backups, under Backup Options tap Show All Apps, then turn them all to Off (including camera roll) and try backing up again.  If it succeeds, then the camera roll and/or one of your apps is preventing the backup and you'll have to located by process of elimination. Turn the camera roll On and try backing up again.  If it succeeds, turn some of your apps to On and try backing up again.  If it succeeds again, turn some more apps to On then try again; repeat this process until it fails.  Eventually you'll be able to locate the problem app and exclude it from your backup.