1 Reply Latest reply: Jun 16, 2013 4:03 AM by MrHoffman
krisdr Level 1 Level 1

Hi,

My ICloud was hacked.  So I updated my password and now have my Iphone and the Icloud online email working.  Yet the email set up on my Macbook Pro still will not work and I ran through the troubleshooting.  It has ICloud IMAP.  Can someone please help me with this?

 

Thank you.


Mac OS X (10.7.5)
  • MrHoffman Level 6 Level 6
    expertise.macosx
    Mac OS X

    First, a caution: Do not retry passwords.  Trying random passwords or wrong passwords more than (usually) twice, and that'll usually trip evasion, and you'll get blocked even with the right passwords.  If you've retried random passwords, you'll have to let things "cool off" for a while, and try again later.

     

    Open up the details drawer in the Mail.app Connection Doctor troubleshooting, and re-run the connection tests.  Expurgate anything sensitive from the diagnostics, and post the iCloud-related errors here.

     

    Alternatively, remove the iCloud account from the accounts listed within Mail.app.  Re-add it.  See if that clears the issue.

     

    Alternatively and if the other options here fail, contact Apple iCloud support directly and request assistance.