HT201397: If the Remote app won’t connect to iTunes or your Apple TV

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pauladkinsau
Level 1 (1 points)

Q: Remote won't find the Apple TV

I have lost my Apple remote, so I downloaded the app. But the app will not recognize the Apple TV.

I have tried it on the iPhone and iPad. I have force reset the Apple TV. Still not working.

 

I tried going to the local Apple store, but apparently Apple TV is not available here (Thailand - I just moved here, which is how I lost the remote control).

 

Any ideas?

 

Cheers

 

Paul

Apple TV

Posted on Jun 16, 2013 5:57 AM

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pauladkinsau

Q: Remote won't find the Apple TV

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  • Helpful answers

  • by blue_or_red_pill,

    blue_or_red_pill blue_or_red_pill Jun 16, 2013 6:16 AM in response to pauladkinsau
    Level 1 (20 points)
    Jun 16, 2013 6:16 AM in response to pauladkinsau

    I believe your problem might be the Homesharing setting...

     

    Follow the steps in the following knowledge base article and you should be fine:

    http://support.apple.com/kb/HT1947

     

    Cheers

    Martin

  • by pauladkinsau,

    pauladkinsau pauladkinsau Jun 16, 2013 7:24 AM in response to blue_or_red_pill
    Level 1 (1 points)
    Jun 16, 2013 7:24 AM in response to blue_or_red_pill

    I already tried that too.   Just for good measure, I tried it again. I turned off home sharing on my MBP, then back on. Did the same on the phone, and on the ipad. But no joy on either.

     

    For info, my iTunes is the latest version, 11.0.4, and my Remote app is version 3.0.1

  • by pauladkinsau,

    pauladkinsau pauladkinsau Jun 16, 2013 7:38 AM in response to pauladkinsau
    Level 1 (1 points)
    Jun 16, 2013 7:38 AM in response to pauladkinsau

    And I have switched off my home router and switched it back on.

  • by blue_or_red_pill,

    blue_or_red_pill blue_or_red_pill Jun 16, 2013 5:41 PM in response to pauladkinsau
    Level 1 (20 points)
    Jun 16, 2013 5:41 PM in response to pauladkinsau

    Hi Paul,

     

    I noticed that you didn't include the Apple TV in your reply of machines you activated home sharing on.

     

    Let's leave the MacBook out of the picture as you will need this only in a second step when you want to access your iTunes library from the AppleTV.

     

    Can you confirm that you activated home sharing with exactly the same Apple ID on the following devices:

    1. AppleTV

    2. iPhone

     

    and they are both in the same wireless network?

     

    If yes, then please check if your wireless router has Multicast Routing activated. I think you need that for Home Sharing to work.

     

    Cheers

    Martin

  • by pauladkinsau,

    pauladkinsau pauladkinsau Jun 16, 2013 6:34 PM in response to blue_or_red_pill
    Level 1 (1 points)
    Jun 16, 2013 6:34 PM in response to blue_or_red_pill

    Thanks for the additional information.  Yes, I am using my one and only Apple ID for all devices.   All devices are sitting here in my living room with me - MBP, iPhone, iPad, Router, Apple TV and the TV. The first 3 are all using the same router.

     

    Router?  I have a CISCO EPC2425.   I just now logged into it and checked the config.   It shows that Multicast is enabled.   I tried switching Multicast off, then back on. No change.  Still can't get Remote to find the Apple TV.

     

    I appreciate your help on this.

  • by blue_or_red_pill,

    blue_or_red_pill blue_or_red_pill Jun 16, 2013 6:43 PM in response to pauladkinsau
    Level 1 (20 points)
    Jun 16, 2013 6:43 PM in response to pauladkinsau

    That indeed seems odd.

     

    Can you at least find and control your MBP iTunes library with the remote app?

     

    If yes, only the Apple TV setup is your problem.

     

    If not, I guess there is a problem in the router setup and you could quickly verify this if you try your Apple TV and iPhone remote at a friend's place?

     

    And the Apple TV is in the same Wireless network like the first three devices?

  • by pauladkinsau,

    pauladkinsau pauladkinsau Jun 16, 2013 10:57 PM in response to blue_or_red_pill
    Level 1 (1 points)
    Jun 16, 2013 10:57 PM in response to blue_or_red_pill

    Yes, when I open the app on either device I can access my library.   The Apple TV should be on the same network, but since I don't have a remote, I can't interrogate it!

     

    I followed the instructions to force a reset of the Apple TV - plugged it into my MBP and reset it.   I can try doing that again.  

     

    A good suggestion re taking to a friend's place.   A friend of mine has Apple TV, and even promised to loan me an old Apple Remote, though he is away at the moment.

     

    Don't know what else to try.

  • by blue_or_red_pill,

    blue_or_red_pill blue_or_red_pill Jun 16, 2013 11:12 PM in response to pauladkinsau
    Level 1 (20 points)
    Jun 16, 2013 11:12 PM in response to pauladkinsau

    Yeah, I think the Home Sharing setting at the Apple TV missing and I believe you can actually not change that without a remote. So borrowing one is a good idea.

     

    Then just double check your Wifi setting (or connect the Apple TV with Ethernet) and check the Home Sharing setting in the Apple TV menu and you should be all set to use the iPhone remote App to control your Apple TV.

     

    Good luck!

  • by blue_or_red_pill,

    blue_or_red_pill blue_or_red_pill Jun 16, 2013 11:19 PM in response to blue_or_red_pill
    Level 1 (20 points)
    Jun 16, 2013 11:19 PM in response to blue_or_red_pill

    Btw, if you have a spare remote it might be a good idea to setup this remote to control your AppleTV so you don't need your iPhone or iPad all the time.

     

    I think this setup video does a good job of explaining the setup:

    http://www.youtube.com/watch?v=AcwI_HOZrMQ

  • by Thee Great Ares,

    Thee Great Ares Thee Great Ares Sep 8, 2016 9:10 PM in response to pauladkinsau
    Level 1 (4 points)
    Sep 8, 2016 9:10 PM in response to pauladkinsau

    JJust wondering if you ever got this issue resolved? I'm facing the exact same problem. I'm able to use AirPlay just fine and you need to be on the same network to use that feature but when I try to pair the remote to the tv, doesn't acknowlege it.... Help?