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TS1741: Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

Learn about Remote app for iPhone, iPad, or iPod touch can't connect to iTunes or Apple TV

TS1741 Remote won't find the Apple TV

2454 Views 9 Replies Latest reply: Jun 16, 2013 11:19 PM by blue_or_red_pill RSS
pauladkinsau Calculating status...
Currently Being Moderated
Jun 16, 2013 5:57 AM

I have lost my Apple remote, so I downloaded the app. But the app will not recognize the Apple TV.

I have tried it on the iPhone and iPad. I have force reset the Apple TV. Still not working.

 

I tried going to the local Apple store, but apparently Apple TV is not available here (Thailand - I just moved here, which is how I lost the remote control).

 

Any ideas?

 

Cheers

 

Paul

Apple TV
  • blue_or_red_pill Calculating status...
    Currently Being Moderated
    Jun 16, 2013 6:16 AM (in response to pauladkinsau)

    I believe your problem might be the Homesharing setting...

     

    Follow the steps in the following knowledge base article and you should be fine:

    http://support.apple.com/kb/HT1947

     

    Cheers

    Martin

  • blue_or_red_pill Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 16, 2013 5:41 PM (in response to pauladkinsau)

    Hi Paul,

     

    I noticed that you didn't include the Apple TV in your reply of machines you activated home sharing on.

     

    Let's leave the MacBook out of the picture as you will need this only in a second step when you want to access your iTunes library from the AppleTV.

     

    Can you confirm that you activated home sharing with exactly the same Apple ID on the following devices:

    1. AppleTV

    2. iPhone

     

    and they are both in the same wireless network?

     

    If yes, then please check if your wireless router has Multicast Routing activated. I think you need that for Home Sharing to work.

     

    Cheers

    Martin

  • blue_or_red_pill Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 16, 2013 6:43 PM (in response to pauladkinsau)

    That indeed seems odd.

     

    Can you at least find and control your MBP iTunes library with the remote app?

     

    If yes, only the Apple TV setup is your problem.

     

    If not, I guess there is a problem in the router setup and you could quickly verify this if you try your Apple TV and iPhone remote at a friend's place?

     

    And the Apple TV is in the same Wireless network like the first three devices?

  • blue_or_red_pill Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 16, 2013 11:12 PM (in response to pauladkinsau)

    Yeah, I think the Home Sharing setting at the Apple TV missing and I believe you can actually not change that without a remote. So borrowing one is a good idea.

     

    Then just double check your Wifi setting (or connect the Apple TV with Ethernet) and check the Home Sharing setting in the Apple TV menu and you should be all set to use the iPhone remote App to control your Apple TV.

     

    Good luck!

  • blue_or_red_pill Level 1 Level 1 (20 points)
    Currently Being Moderated
    Jun 16, 2013 11:19 PM (in response to blue_or_red_pill)

    Btw, if you have a spare remote it might be a good idea to setup this remote to control your AppleTV so you don't need your iPhone or iPad all the time.

     

    I think this setup video does a good job of explaining the setup:

    http://www.youtube.com/watch?v=AcwI_HOZrMQ

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