1 Reply Latest reply: Jun 18, 2013 8:50 AM by judysings Branched to a new discussion.
slo0o0m Level 1 Level 1

I can not buy gold at the Games
I have a problem to buy gold or jewelry in games when he bought the gold appears to me (
you purchase could not be completed )
Please help me

iPhone 4, iOS 6.1.3
  • judysings Community Specialists Community Specialists

    Hi sloOoOm,



    Sorry to hear you are having issues with your iTunes Store purchase.   The following information should help you with this:


    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase


    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.


    Hope this helps ....


    - Judy