1 Reply Latest reply: Jun 18, 2013 8:50 AM by judysings Branched to a new discussion.
slo0o0m Level 1 Level 1 (0 points)

I can not buy gold at the Games
I have a problem to buy gold or jewelry in games when he bought the gold appears to me (
you purchase could not be completed )
Please help me


iPhone 4, iOS 6.1.3
  • judysings Community Specialists Community Specialists (3,965 points)

    Hi sloOoOm,

     

     

    Sorry to hear you are having issues with your iTunes Store purchase.   The following information should help you with this:

     

    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase

     

    1. Find the email receipt for your purchase.
    2. Click Report a Problem under the app that is having the issue.
    3. When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
    4. Click Report a Problem next to the item you are having an issue with.
    5. From the Choose Problem dropdown menu, choose the appropriate issue.
    6. Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
    7. Click Submit to have your issue reviewed.

     

    Hope this helps ....

     

    - Judy