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iTunes Error

How do I connect my iphone 4s to itunes. It is showing error 0 * E8000065

iPhone 4S, iOS 6

Posted on Jun 16, 2013 3:45 PM

Reply
1 reply

Jun 18, 2013 11:45 AM in response to Snoka

Hi Snoka,


I'm sorry to hear you are having issues connecting your iPhone 4S to iTunes.

Do you have a Windows PC or a Mac?


The article below may be able to help you with this issue.

Click on the link below to see more details and screenshots.

I've quoted some helpful highlights for you:


iOS: Unknown error containing '0xE' when connecting to a Windows PC


When attempting to connect iPhone, iPad, or iPod touch to your Windows PC, you may see one or more of the following error messages:

iTunes could not connect to this [device] because an unknown error occurred (0xE800000


Alternatively, the error may be the same as above but end with a different number.The following steps may resolve the issue.

Resolution

Note: If you use a Mac and see these symptoms, follow this article.

1. Restart your computer.

2. Install the latest version of iTunes.

3. Verify that your computer meets the minimum system requirements. iOS devices require the following minimum version of Windows:



  • Windows XP Service Pack 3
  • Windows Vista
  • Windows 7


4. Download and install any available software updates from Microsoft.

5. Connect the device directly to your computer; not to an external USB hub. Find out if your computer has USB 2.0 ports.

6. Check that the dock connector on both the device and cable are clean of any lint or other debris. If possible, connect your device using a different Apple 30-pin to USB cable.

7. Disconnect other USB peripherals from your computer, with the exception of your keyboard and mouse. After disconnecting these peripherals, restart your computer, connect your device, and open iTunes.

8. Connect your device to a different USB port on your computer.

9. Use the Task Manager to stop some Apple Services:

  1. Launch the Task Manager:
    • For Windows XP: Press Control + alt + delete on the keyboard.
    • For Windows Vista and Windows 7: Press Control + alt + delete on the keyboard. Then click "Start Task Manager". If Windows needs your permission to continue, click "Continue".
  2. Click the Processes tab of the Task Manager. End each of these three processes by clicking in their names and choosing "End Process":
    • iTunesHelper.exe
    • AppleMobileDeviceService.exe
    • iPodService.exe
  3. After ending these processes, reboot your computer, open iTunes, and test.


10. Connect your device to a different computer to determine whether the issue is specific to your computer.


I hope this information helps ....

Have a great day!



- Judy

iTunes Error

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