When I connect iPhone 5 to iTunes it connects, then is connects on just a couple of seconds. I have added songs to my library & I am trying to do an update so these songs will be added.
iPhone 5, iOS 6.1.4, H iPhone 5
Hello thre HS122253,
It sounds like we need to start looking at a few things. First try this article to troubleshoot the USB ports on the computer, with iOS: Troubleshooting USB connection found here http://support.apple.com/kb/ts1286.
Although, if you havent already I would restart both the phone, and the computer.
If you have a Windows computer
See Microsoft Windows: Identifying USB 2.0 ports on your computer.
Once you determine that your computer has a USB 2.0 connection, use the following steps to troubleshoot the connection between the device and the computer. Test after each step:
- Update to the latest version of iTunes.
- Plug the device directly into a high-power USB 2.0 port on the computer. If possible, use a USB port on the back of the computer.
Avoid plugging the device into a keyboard, display, or standalone hub. The USB ports on these accessories may be low-power or only offer USB 1.x connections.
- If you are using an accessory, remove the device from the dock and connect it to the computer using only the Apple USB to Dock Connector cable.
If you have access to additional Apple USB to Dock Connector cables, try testing with another if the first one doesn't work.
- Restart your computer and device. To restart your device:
Hold the power button until "slide to power off" appears. Slide to power off your device. When it is off, press the Sleep/Wake button to turn it back on.
- Disconnect all USB devices from your computer, except for your keyboard and mouse. Then reconnect the iOS device. If the issue is resolved, reconnect other USB devices, testing after each connection.
Another article describes what to do if you are using Windows and see an unknown error containing "0xE" when connecting your device.
Then it would be a good idea to troubleshoot iTunes as well, all the way up to re installation of needed.
There are different instructions for different versions of Windows:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1421
Regards,
Sterling
ITunes disconnects immediately from iPhone 5
