I keep on restoring my iPhone only to fail with it saying error 3002 has occurred. I have done everything I can do to try and get that out of the way. It still says error 3002 has occurred. Can someone tell me what's going on?

Another thing is that I can't get into my iPhone, as in I can only get to the shiny Apple screen and nothing else.

iPhone 4 (8GB), iOS 6.1.4

Posted on Jun 16, 2013 6:20 PM

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3 replies

Jun 16, 2013 6:21 PM in response to atterol1031

Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

  1. Update to the latest version of iTunes.
  2. Verify the computer's date and time are accurate.
  3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
  4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
  5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
  6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
  7. Test restoring while connected to a known-good network.

Error 3002: If you experience this error while updating an iPod touch (2nd generation) or iPhone 3G, please use the standard update or restore process in iTunes (click Update or Restore).

Jun 16, 2013 6:22 PM in response to atterol1031

Read this

Errors 3000-3999 (3004, 3013, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.

  1. Update to the latest version of iTunes.
  2. Verify the computer's date and time are accurate.
  3. Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
  4. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
  5. An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
  6. Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
  7. Test restoring while connected to a known-good network.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I keep on restoring my iPhone only to fail with it saying error 3002 has occurred. I have done everything I can do to try and get that out of the way. It still says error 3002 has occurred. Can someone tell me what's going on?

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