HT203527: Get help using iCloud storage

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leet304
Level 1 (8 points)
iWork

Q: I got an e-mail from iCloud saying that i have used up all of my storage...but i looked on my ipod, and it said i still have 4.8gb left out of 5gb. Any ideas what i should do?

i have the email, but the email doesnt seem to be true. is it just a mess up?

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Posted on Jun 16, 2013 8:01 PM

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leet304

Q: I got an e-mail from iCloud saying that i have used up all of my storage...but i looked on my ipod, and it said i still have 4.8gb ... more

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  • by pvonk,

    pvonk pvonk Jun 17, 2013 7:59 AM in response to leet304
    Level 6 (13,739 points)
    Jun 17, 2013 7:59 AM in response to leet304

    The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available on the device.  Farther down the list is the available storage on iCloud.

     

    Also check:

    Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud as well.

     

     

    A device needs many MB of storage in order to perform a backup to iCloud.

     

    Also see:  http://support.apple.com/kb/ht4847`

  • by leet304,

    leet304 leet304 Jun 17, 2013 1:02 PM in response to pvonk
    Level 1 (8 points)
    iWork
    Jun 17, 2013 1:02 PM in response to pvonk

    I stillhave 9 gb left on my ipod, and it has been that way for a long time.