Got email that icloud storage is max, but I still have 13.GB left

Recieved email from Apple stating our icloud storage is full, but it isn't based upon checking the plan status, but I do think it has stopped sending and recieving emails.


Any suggestions as to the problem other than Apple customer service?


Thanks.

MacBook Pro, Mac OS X (10.7.5)

Posted on Jun 17, 2013 7:29 AM

Reply
1 reply

Jun 17, 2013 7:55 AM in response to Raidersix

The problem could be that you don't have enough storage on the device itself, not on iCloud. Go to Settings>General>Usage to see how much "Storage" you have available on the device. Farther down the list is the available storage on iCloud.


Also check:

Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud as well.



A device needs many MB of storage in order to perform a backup to iCloud.


Also see: http://support.apple.com/kb/ht4847

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Got email that icloud storage is max, but I still have 13.GB left

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