HT203527: Get help using iCloud storage

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Raidersix
Level 1 (0 points)

Q: Got email that icloud storage is max, but I still have 13.GB left

Recieved email from Apple stating our icloud storage is full, but it isn't based upon checking the plan status, but I do think it has stopped sending and recieving emails.

 

Any suggestions as to the problem other than Apple customer service?

 

Thanks.

MacBook Pro, Mac OS X (10.7.5)

Posted on Jun 17, 2013 7:29 AM

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Raidersix

Q: Got email that icloud storage is max, but I still have 13.GB left

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  • by pvonk,

    pvonk pvonk Jun 17, 2013 7:55 AM in response to Raidersix
    Level 6 (13,739 points)
    Jun 17, 2013 7:55 AM in response to Raidersix

    The problem could be that you don't have enough storage on the device itself, not on iCloud.  Go to Settings>General>Usage to see how much "Storage" you have available on the device.  Farther down the list is the available storage on iCloud.

     

    Also check:

    Go to Settings>iCloud>Storage & Backups>Manage Storage; there, tap the device you need info on and the resulting screen lists Backup Options with which apps store data on iCloud as well.

     

     

    A device needs many MB of storage in order to perform a backup to iCloud.

     

    Also see:  http://support.apple.com/kb/ht4847