1 Reply Latest reply: Jun 17, 2013 7:46 AM by King_Penguin
jjn2002 Level 1 Level 1

My 4 year old son managed to download some In App purchases from the Simpsons game Tapped Out on my older sons I Pad but he didn't know what he was doing.How can I get these purchases refunded onto my credit card?


iPad
Reply by King_Penguin on Jun 17, 2013 7:46 AM Helpful

You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

 

To try and stop it happening again you can turn off in-app purchases on the iPad via Settings > General > Restrictions > In-App Purchases 'off', and depending upon the iOS version on it you may also have a 'Require Password' setting on the Restrictions screen which you can set to 'Immediately'.

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  • King_Penguin Level 10 Level 10
    expertise.itunes
    iTunes

    You can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

     

    To try and stop it happening again you can turn off in-app purchases on the iPad via Settings > General > Restrictions > In-App Purchases 'off', and depending upon the iOS version on it you may also have a 'Require Password' setting on the Restrictions screen which you can set to 'Immediately'.