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My mail is saying cannot verify account all of a sudden

My mail account is saying cannot verify account. I've deleted and started again but same message appears. Help

iPad 2, iOS 6.0.1

Posted on Jun 17, 2013 8:38 AM

Reply
2 replies

Jun 19, 2013 9:07 AM in response to Nicola98

Hello Nicola98,


It is possible that some of the server options have changed recently. I would recommend using this to get the settings from the email provider directly and use that information to setup the account.


Account Information
Questions Answers Notes
Full name: Your name as you would like it to appear on messages you send, such as Tom Clark.
My email address: @ . Such as tomclark@example.com.
My email provider: The name of your email service provider such as Yahoo, Gmail, Comcast, or AOL.
Incoming (POP or IMAP) mail server settings
Questions Answers Notes
Account type:
Choose one.
POP [ ]
IMAP [ ]
Exchange IMAP [ ]
Exchange 2007 EWS [ ] (see below)
Your provider will understand which Account type to select.
Description: Used to title your inbox in Mail.
Such as "Tom's email"
Incoming mail server hostname: Such as mail.example.com
Username: Example: tomclark or tomclark@example.com
Password: Used to protect your email account. See thisarticle to choose a good password.
Incoming server port number: Your provider will understand which port to select.
Incoming server authentication method:
Choose one.
Password [ ] MD5 [ ] NTLM [ ] Kerberos [ ] None [ ] Your provider will understand which authentication method to select.
Incoming mail server supports Secure Sockets Layer (SSL)? Yes [ ] No [ ] Your provider may call this Transport Layer Security (TLS).


Outgoing (SMTP) mail server settings
Questions Answers Notes
Outgoing Mail Server: Such as smtp.example.com
Outgoing server port:
Choose one.
25 [ ] 465 [ ] 587 [ ] Other: Your provider will understand which port to select.
The outgoing mail server supports Secure Sockets Layer (SSL): Yes [ ] No [ ] Your provider may call this Transport Layer Security (TLS)
Outgoing server authentication type:
Choose one
Password [ ] MD5 [ ] NTLM [ ] Kerberos [ ] None [ ] Your provider will understand which authentication method to select.
If "None", ask for the Internet Service Provider off-network outgoing (SMTP) mail server settings to use when you are connected to the Internet from outside your ISP; for example, a WiFi hotspot at your local coffee shop. Use the next chart to denote these settings.


Internet Service Provider off-network outgoing (SMTP) mail server settings
Note:
Only use this section if you checked “None” for Outgoing server authentication in the above section

Questions Answers Notes
Outgoing Mail Server: Such as smtp.example.com
Outgoing server port:
Choose one
25 [ ] 465 [ ] 587 [ ] Other: Your provider will understand which port to select.
The outgoing mail server supports Secure Sockets Layer (SSL): Yes [ ] No [ ] Your provider may call this Transport Layer Security (TLS)
Outgoing server authentication type:
Choose one.
Password [ ] MD5 [ ] NTLM [ ] Kerberos [ ]


From: Configuring Mail for your email account

http://support.apple.com/kb/ht1277


Take care,

Sterling

My mail is saying cannot verify account all of a sudden

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