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My iTunes won't work on my device

I need some advice on how to fix this problem. Every time I try to open the App Store or iTunes, it won't connect. It also won't let me sign in to apple in the settings menu. Siri also won't work and the weather app won't work as well. Safari works just fine, so it's not an Internet problem.

iPod touch, iOS 6.1.4

Posted on Jun 17, 2013 3:07 PM

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Question marked as Best reply

Posted on Jun 17, 2013 3:33 PM

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

1 reply
Question marked as Best reply

Jun 17, 2013 3:33 PM in response to salyeen

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.

Apple Retail Store - Genius Bar

My iTunes won't work on my device

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