HT203200: iTunes Store: "Error (-50)" when downloading purchased content
Learn about iTunes Store: "Error (-50)" when downloading purchased content
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Jun 20, 2013 7:36 AM in response to 1Romans1by sterling r,★HelpfulHello there 1Romans1,
In the research I have been doing it seems like this specific error is usually caused by some sort of security software as it secures incoming and outgoing packets. Take a look at this section of the article iTunes: Specific update-and-restore error messages and advanced troubleshooting found here http://support.apple.com/kb/ts3694#error50
- Eliminate third-party security software conflicts.
- There may be third-party software installed that modifies your default packet size in Windows by inserting one or more TcpWindowSize entries into your registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet-size modification for assistance. Or, follow this article by Microsoft: How to reset Internet Protocol (TCP/IP) to reset the packet size back to the default for Windows.
- Connect your computer directly to your Internet source, bypassing any routers, hubs, or switches. You may need to restart your computer and modem to get online.
There are other steps in the article but they are more for restoring/syncing issues. I feel these are the important ones for your situation.
Regards,
Sterling
