1 Reply Latest reply: Jun 20, 2013 7:37 AM by sheila_m.
BrenG Level 1 Level 1 (0 points)

Yesterday my phone was next to dead when I got home and put it on the charger. After about 20 minutes i check the phone and it showed that it was connected to a power source but the screen still showed no battery power. I left it on the charger overnight and this morning it still showed the same battery level. I took it to work with me and it stayed working all day, but it died just before I got home.

 

Now when I plug it in, it shows that it is connected to a power source but it will not turn on. I have tried to reset it with no luck. It will not show up in iTunes. I want to be clear on this: the phone would not have lasted all day texting, streaming music, and making phone calls if it were dead this morning. My thought is the phone is not properly reading the battery level and now that the phone powered itself down, it refuses to boot because it does not believe it has the appropriate amount of charge in the battery.

 

Are there any thoughts of how I can correct this problem? Again I have tried to let the phone charge for about an hour before attempting to reset. I held the two buttons for almost a minute before giving up. I also tried to hold the home button white connecting to the computer to see if i could get it to connect to iTunes with no luck.

 

Thanks for any help.


iPhone 4S
  • 1.
    sheila_m. Community Specialists Community Specialists (3,245 points)

    Hello BrenG,

     

    Thank you for providing all the information about the issues you are experiencing with your iPhone not charging. I would be concerned too .  I found some steps that address issues similar to what you are experiencing.  You can skip any of the steps you have already taken, but I think steps 5 and 6 are particularly useful for the issue you are experiencing:

     

    Will not turn on, will not turn on unless connected to power, or unexpected power off

    1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
    2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
    3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
    4. After at least 15 minutes, if:
      • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen HT1650_2.jpg. Then unplug the phone from power. If it immediately turns off, seek service.
      • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
      • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
    5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
      • If the display turns on, go to step 4.
      • If the display remains black, go to next step.
    6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
    7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

     

    You can find the full article here:

    iPhone: Hardware troubleshooting

    http://support.apple.com/kb/ts2802

     

    Thank you for posting in the Apple Support Communities. 

     

     

    Best,

    Sheila M.